Remote will not autotune

Remote will not autotune

Yesterday it worked fine, and this morning, I can get to "set autotune" and it does nothing.

Everything else works fine but I also noticed the receiver has changing shows set for the manual autotune that I have never programmed in, and will not let me change or delete those either.

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Message 1 of 11
Employee

Re: Remote will not autotune

First thing to try is resetting your DVR/Receiver using the red button behind the front panel access card door. See if that helps.  

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 11

Re: Remote will not autotune

Thanks.

I tried that, got error 747, which, when  I found in a list of error codes, that also said to reset, which I did several times, and just keep getting the same error code, so I guess I'll just have to call customer service or something.

Message 3 of 11
Employee

Re: Remote will not autotune

747 

Unable to Complete OSD when ordering or viewing PPV. OSD says "Unable to complete this transaction." 


This has nothing to do with your auto tune issue.  Are you trying to auto tune to a PPV channel?

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 11

Re: Remote will not autotune

No, just regular channels that I always get/ autotune.

When I look at the "manual" list, it is changing, and showing autotunes for channels and programs that I don't even watch.

When I do the usual guide, then click what I want to program, when I get to the "set autotune" the button does nothing, as though I am not pushing it.

That is the only place where the "select" button does not work, and it mysteriously started night before last.

When I went to sleep, it worked fine, then a few hours later in the morning, it no longer worked.

Message 5 of 11
ACE - Expert

Re: Remote will not autotune

I think it's time for a replacement Receiver.  

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 6 of 11

Re: Remote will not autotune

Any idea how much longer it will continue to do everything else?

That seems to be the only thing not functioning.

Message 7 of 11
ACE - Expert

Re: Remote will not autotune

Quote: Originally Posted by chuckyslair

Any idea how much longer it will continue to do everything else?

That seems to be the only thing not functioning.

 


No way to know.  But DirecTV will send you a replacement before you need to send this one back.  It's free if you have their Equipment Protection Plan.  Otherwise ~$20 for shipping. 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 8 of 11

Re: Remote will not autotune

OK, thanks.

I have 4 boxes in the house, but don't remember if I pay the ins.

Message 9 of 11
Contributor

Re: Remote will not autotune

Oh...the old receiver-works-for-a-little-while-then-coincidentally-requires-replacement-at-cost routine, eh?

Message 10 of 11
Expert

Re: Remote will not autotune

This thread is close to a year old.  Your post is not clear, but apparently you're suggesting that Directv benefits from a failed receiver that the y must replace?

Message 11 of 11
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