RC71 not programming with genie mini

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RC71 not programming with genie mini

I got 2 new genie boxes from directv.  The main one works fine, but I cannot program the remote that came w/ my genie mini box to my tv.  I get caught in this loop of pressing MUTE+SELECT, enter code 961 and channel down.  On my main TV, if I go to program, it asks me if I want to "program TV".  The mini never brings up this menu.  I have called tech support twice and they have no clue.  Any ideas?

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Employee

Re: RC71 not programming with genie mini

try

MUTE and SELECT and then 981.  this will reset the remote to defaults and start over with the on screen instructions

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*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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