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New customer cant get installed

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New customer cant get installed

In what is looking like a huge mistake, I decided to sign up for Direct TV. I was supposed to be installed last Friday, the guy came and said he didn't have the right equipment. He stayed about an hour on the phone with his boss/support/whoever, said he couldn't install gave me a number to call which I did and was transfered like 4 times before rescheduling for Tuesday which came and went without anyone showing up or bothering to tell me they weren't showing up. If there is an actual problem, I think only one of your 6 different departments I was passed around to actually knows what it is or even that there is one. 

 

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Message 1 of 3
Administrator

Re: New customer cant get installed

Hi @Iwishugaveadam

 

We understand that new service was never installed and we can help you with the install order. To get started, we will sending you a private message requesting your account information. Please look for that.

 

Matthew, AT&T Community Specialist


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Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 3
Administrator

Re: New customer cant get installed

Hi @Iwishugaveadam

 

Please send us the following information:

  • Your name(First and Last)
  • A good contact number
  • Your account number

Once we have that information we can work on getting this problem taken care off.

 

Matthew, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 3 of 3
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