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New customer - Bad service already!

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New customer - Bad service already!

Me and my boyfriend decided to switch cable companies and went with Direct. An installer was here Wednesday morning. The dish had to be installed upon the roof of our apartment building. The installer said he needed a "sled" aka bracket for the dish and told my boyfriend it would be an additional $65 for this "sled". The installer left to get it and didn't even notify him that he was back. He spent a total of 4 hours installing the dish and setting up the cable in 2 rooms. The supervisor in this region was also here due to his drill dying on him. Friday I come home and our cable was not working. I called Direct and nothing worked. The lady said the next available opening wasn't until MONDAY!! When my boyfriend got home HE went onto the roof and noticed it fell over due to high winds the night before. The kicker here is that there was NO BRACKET. The dish was DRILLED to 2 cinder blocks! We called Direct again and were told we would get a phone call today from a supervisor at a local office. They called but when they wanted to come out here, no one was home.. My boyfriend told them either before noon or after 3:30. They said they would call back. Nothing. Finally get a call but due to him at work he could not talk, all he heard was money was put in our mailbox. I come home to find $60 bucks wrapped in notebook paper saying "Directv Any problems call Andrew" with a phone number. And still no cable.

I am so aggravated at this point where I want to just call and cancel my service and go back to my old cable company or a new one. Nice way to start off new service with only having it for a day and a half.. if that.

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Message 1 of 20

Re: New customer - Bad service already!

Sorry that happened but no one here reps directv.This is a user

To user tech forum.

Be sure they refund you that was

Totally dishonest for him to sell you a non pen mount and use

Two cinder blocks in its place

Message 2 of 20
Employee

Re: New customer - Bad service already!

Wow, what a crock!

Make sure to send an email here

http://www.directv.com/DTVAPP/global/contentPageIFnorail.jsp?assetId=P4960016

take pictures and document everything.  those guys should not be installing for DirecTV

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 3 of 20
Mentor

Re: New customer - Bad service already!

Yes that is very sad you had to receive this kind of service. Has peds said take pictures and send to the link. I would also ask to have them make it right. You could also call that number for that person in the note daily and a few times a day till it's fixed. Or call DirecTv customer service and They will send out a new crew and make it right. Again sorry for you getting a bad tech and then them not making it right.

Message 4 of 20
Contributor

Re: New customer - Bad service already!

I've emailed them and I also called customer service which all they did was hang up on me. I called the number on the paper we got from installation which is for their Executive Offices. That was no help all they did was connect me to someone else. And once I got to them I tried to call but since the account is under my fiances name and not mine, I'm not authorized to do anything. Gonna try again tomorrow.

Message 5 of 20
Mentor

Re: New customer - Bad service already!

How close do you live near Cincinnati, Ohio. If within 3 hours, I'll donate my time to make it right.

Message 6 of 20
Expert

Re: New customer - Bad service already!

vmh1205 wrote:

I've emailed them and I also called customer service which all they did was hang up on me.

Keep in mind that the folks you speak to on the phone or otherwise in this matter did not commit the error so try to be calm and thoughtful when discussing the situation.

Message 7 of 20
Administrator

Re: New customer - Bad service already!

I'm so sorry to hear this! Just keep in mind also the CSR reps don't have very many resources besides sending in an FSR. I'd suggest some type of damage claim, atleast you'll get a resolution out of it.

Message 8 of 20

Re: New customer - Bad service already!

A damage claim for what she received her money back.What

Happens was dishonest and unprofessional but damage claim

I think not

Message 9 of 20
Administrator

Re: New customer - Bad service already!

Yes sir.

There are different types of claims they can make. Doesn't have to be physical damage. Maybe I should have just said claim. Didn't meant to step on anyone's toes.

Message 10 of 20
Administrator

Re: New customer - Bad service already!

Yes sir.

There are different types of claims they can make. Doesn't have to be physical damage. Maybe I should have just said claim. Didn't meant to step on anyone's toes.

Message 11 of 20
Mentor

Re: New customer - Bad service already!

Well since the account is under your Fiances name they will not deal with you. Your Fiance can call and tell them to add you to the account. But till then He would have to be the one to complain to them. Sorry again.

Just hope you get them to fix it or out of your contract which ever you and your fiance choice from here on. I would not pay the bill for something you can't use.

Message 12 of 20
Contributor

Re: New customer - Bad service already!

Create an online account, if you haven't already, and then add yourself as an authorized person on the account. Then you cn call Directv without your fiance. I had an issue with receiving wrong equipment and reporting it past the Diretv 15 day window and INSISTED I speak with a supervior's supervisor and was able to get it resolved. Be persistent and make sure you have several hours to spend. Document every person you talk to with the date and time and the # you call.

Message 13 of 20
Contributor

Re: New customer - Bad service already!

Had appointment set for two days and for two days no show.  Even called and verified times with customer service.  Do I really want to start service with this.  I received a phone call at 1 the second day as the appointment was set for 8 to 12 and was then told they were over booked and was never going to show up.  Why not say something at 8am instead of ruining my two days waiting for them to show up.......:smileyangry:

Message 14 of 20
Employee

Re: New customer - Bad service already!

keep sensing emails to the  link I posted

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 15 of 20
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