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Missed appointments


Missed appointments

What has happened to the outstanding customer service Direct TV had.  I made an appointment to have my dish adjusted after a new roof.  Had to wait 5 days for an escalated ticket and then they waited until 4:00 to tell me they were not going to show, after blowing up my phone all day with texts and messages they were coming.  What prize did I get for the No Show?  Having to wait another 48 hours AND the worst customer service EVER.  If I treated my customers they way I was treated today, I would be fired. 

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Re: Missed appointments

Thank you for sharing your feedback, @LancasterTV.

We understand how frustrating missed appointments are, and we know that your time is important. It is never our intention to miss any appointments we set for tech visits, and we apologize that you didn't receive an excellent experience with our customer service team when calling about the missed appointment. We'll pass your feedback along the appropriate channels for review.

Since you already have an appointment rescheduled we recommend keeping track of it with our tech tracker available in the Troubleshoot & Resolve tool online.

If you have any issues with your rescheduled appointment, or any other questions or concerns, feel free to reach out here on the Forums, so we can make sure you get the assistance you need.

Thank you for choosing AT&T!

John, AT&T Community Specialist

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