11-09-2018 11:49 AM
My parents had the Genie 2 installed, but the Wi-Fi access point is causing problems with the router, and will not allow them to connect to their Sprint router. Does anyone know if you can you shut off Internet Wi-Fi access point on the Genie 2 unit?
11-10-2018 12:03 PM
Let us help!
Since the Wireless Video Bridge is built into the Genie 2, the wireless capabilities cannot be disabled.
Let us know if you have further questions!
Rury, AT&T Community Specialist
11-10-2018 2:05 PM
11-18-2018 2:36 PM
Thank you. Have you had anyone else complain of such issues? Something has to give either AT&T or Sprint. They do not play well together. I can't believe there is no solution for this or that it was designed this way.