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Installation Complaint/Problem DirecTV

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Installation Complaint/Problem DirecTV

I would like an ACTUAL VALID E-MAIL ADDRESS to send a specific message to both the INSTALLATION and MARKETING DEPARTMENTS of DirecTV ???   Oh...and one where an actual human being will respond???  Thanks   [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

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ACE - Expert

Re: Installation Complaint/Problem DirecTV

AT&T no longer provides email support only calling/chatting.

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ACE - Expert

Re: Installation Complaint/Problem DirecTV

@jrw0405 

 

There is no email support. You call them, or speak with their "Chat" department (which I do not recommend currently as quality of info provided seems to be dropping with that method). You can have a complaint submitted on your installation appointment, but there is no guarantee that they would reach back out to you. If there is a problem with an install that needs to be fixed, then of course you would discuss getting a tech back out.

 

Though this is a public forum, there are experienced customers here who could give guidance on installs if there is a concern with a custom setup or such. Depends on the situation.

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I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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