10-09-2017 6:13 PM
Ive calledd I complained had a new installer at my house and have been told by at least 10 different direct tv employees manager from a local office will contact me its been a month and have zero but that 1st bill sure arrived promptly. 1st installer damaged my wood floors broke my wooden threshhold loose wires left hanging never grounded any wires was supposed to install 4 outlets he did 2 and lied to me about the others being done. 2nd installer fixed everything but of course the damage done to my brand new home I just purchased he talked to his manager in fromt of me on the phone I was promised a review of the report made when it 1st happened and of course NOTHING has been said! I am absolutely furious I deserve a discount an apology money to repair the damage being the 2nd installer did take alot of pictures?!?! Something this is ridiculous they think they can do damage amd not be accountable for it.
10-10-2017 1:03 AM
Sounds like they submitted a complaint on the tech to the local dispatch office. But what needs to happen is to file a damage claim which is its own process. Either call Directv back 1-800-531-5000, or go to @ATTDIRECTVCare and send them a private message, and request the info for starting a damage claim. They should give you some additional contact info (email, web form, etc) to send in what is needed regarding the damage done. Make sure to keep copies of any photos you take, receipts of repair work done, etc. both for submitting with the claim but also your own records.
10-17-2017 3:43 AM
Thank you I've done all you've said more then once even sent a private messege with pics 2 weeks ago to no reply just really fed up!
10-17-2017 8:41 AM
I would call again to make sure a damaged claim was started, it sounds like it wasn't because you should have heard from the damage claim department by now, you would be surprised how many csrs don't know how to properly open a damage claim (I used to work for directv) a lot of csrs and even supervisors don't know half of what they should
10-18-2017 3:50 PM
My apologies for the delay in response time! I am sorry to hear there was damage during a service installation. I would love to provide information on how to resolve your request.
To make sure this gets the correct place, please follow our support article here on Property Damage Claims.
This will be the best way to contact our specialized department which will best assist you!
Thank you for your time!
Linda, AT&T Community Specialist