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Horrible customer service and tech nightmare


Horrible customer service and tech nightmare

Who do I contact about a horrible situation that is ongoing?  It is regarding both internet and TV.  I walked into the St. Louis Galleria AT&T store last week for a phone.  I was told I was paying $100.00 more than I should for my TV service.  I signed up to switch from U-Verse to Direct TV and they scheduled installation for one week out.  I have now been without any TV service for 1 week and now without internet for 3 days!!!!!!   I had an appointment for installation today and it was a no show.  I am amazed and frustrated by this experience.  

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ACE - Expert

Re: Horrible customer service and tech nightmare

Here's information on how to track your installation appointment ....



ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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