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Having trouble with your DIRECTV remote?

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Having trouble with your DIRECTV remote?

remote troubleshoot.jpg

 

Having trouble with your remote? Wondering how to program it? This article can help with that! 

 

The Remote Signal

The remote uses light to send commands to the receiver. If anything is blocking the receiver, this can effect functionality of the remote. Tempered glass in some entertainment centers can interfere with the signal. For the best experience, the receiver should be free and clear of obstructions. 

 

Also, turning the brightness down on the TV can resolve most signal issues. Remember, the remote uses a “light signal!”

 

Re-syncing the remote 

The easiest way to fix your remote is by pressing and holding the Mute and Enter button until you see “Applying IR/ RF setup” appear on the screen.

  

Reset Your Receiver  

Resetting the receiver may restore remote functions. Near the access card is a red reset button, press and hold that until the receiver restarts.

 

Test Your Batteries    

Over time batteries lose their charge. Before you change them, test them. Press and hold any button on your remote. If you see a solid green light, this means the batteries are strong. If the light is blinking quickly, the batteries are still good but may need to be replaced down the road. If it blinks slowly or not at all, the batteries will need to be replaced.

 

Note: If all of the above does not restore remote functionality, it may be time to replace it. Chat with our support teams by clicking here. There may be a charge for the remote if you do not have the Equipment Protection plan.

 

Need To Program Your Remote?   

If the remote controls only your DIRECTV receiver but not your TV, you can program your remote by:

 

    • Pressing  Menu. Go to Settings and Help >> Settings  >> Remote Control >> Program Remote >>TV.

Select the brand of your TV. From there, you will be prompted with step by step instructions to program your remote. For additional help with programming your DIRECTV Remote use this online tool.

 

Vizio TV Programming

TCL Roku Remote Programming

 

Can't Wait For A New Remote? 

If you are waiting for a remote to arrive, you can use the DIRECTV App to control your receiver. Click here to learn more!

 

Unable To Program Your Remote?

Not all TV's will work with the DIRECTV remotes. Some may have limited functions like:

  • Controlling volume
  • Turning the TV on or off.

In some instances, you may need to purchase a true universal remote.  

 

ChrisZ, AT&T Community Specialist 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
439,375 Views
Message 1 of 53
Contributor

Re: mini remote control is linking to the genie dvr instead

I couldn't seem to get any assistance so I went to U-tube I found what I needed. It's working properly now.

Message 46 of 53
Contributor

Re: mini remote control is linking to the genie dvr instead

I could not get the remote to turn the TV on/off or to control the volume. I replaced the batteries and reset the box. Neither helped so I went through the process of resetting the remote to the factory settings. Now, none of the functions work. When I press any button the remote only responds with rapid green blinking. There’s no menu button on the small receiver box so I don’t know what to do next? Help

Message 47 of 53
ACE - Expert

Re: mini remote control is linking to the genie dvr instead


@Davestwin wrote:

I could not get the remote to turn the TV on/off or to control the volume. I replaced the batteries and reset the box. Neither helped so I went through the process of resetting the remote to the factory settings. Now, none of the functions work. When I press any button the remote only responds with rapid green blinking. There’s no menu button on the small receiver box so I don’t know what to do next? Help


DVR/Receiver model number?

Remote control model number?

 

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 48 of 53
Contributor

Re: mini remote control is linking to the genie dvr instead

I need a new remote

Message 49 of 53
ACE - Expert

Re: mini remote control is linking to the genie dvr instead


@Kkjohnson1173 wrote:

I need a new remote


DirecTV will replace your remote for free if you subscribe to their Equipment Protection Plan. Otherwise, they're much cheaper on Amazon.

 

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 50 of 53
Contributor

Re: mini remote control is linking to the genie dvr instead

We are having trouble with our remote. It will turn the tv on and off and will control the volume. It will not turn on the receiver, change channels, or show us the guide.  This is a new problem this evening.  We have changed the batteries, reset the receiver, and tried to reprogram the remote with no success. What should we try next?  Our remote is an RC 66. Thank you

Message 51 of 53
Contributor

Re: mini remote control is linking to the genie dvr instead

What do you mean by AV receiver? My RC43 remote was programmed to the Direct TV box. Not the TV. It was lost so I bought a new one (also a RC43) and followed the directions but it just continued with the Weak or No Signal warning on TV. I followed the instructions on package (menu, then something pops onscreen to choose settings.) it did not. Tried many times. Tried directions online (press enter & mute together) nothing happens. Checked all cords on DirTV box, tried resetting. Getting frustrated. It’s brand new remote, new batteries. Turns on box, nothing more.

Message 52 of 53
ACE - Expert

Re: mini remote control is linking to the genie dvr instead


@SueRalph wrote:

What do you mean by AV receiver? My RC43 remote was programmed to the Direct TV box. Not the TV. It was lost so I bought a new one (also a RC43) and followed the directions but it just continued with the Weak or No Signal warning on TV. I followed the instructions on package (menu, then something pops onscreen to choose settings.) it did not. Tried many times. Tried directions online (press enter & mute together) nothing happens. Checked all cords on DirTV box, tried resetting. Getting frustrated. It’s brand new remote, new batteries. Turns on box, nothing more.


Not sure what post you're replying to.

 

There is no RC43 remote. Doublecheck your model number.

 

"Weak or No Signal" is a TV message. You're not set to the correct Video INPUT for your DirecTV box. Or your DirecTV box is off. 

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 53 of 53
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