- edited 05-21-2018 11:56 AM by ATTHelpForums
Having trouble with your remote? Wondering how to program it? This article can help with that!
The Remote Signal
The remote uses light to send commands to the receiver. If anything is blocking the receiver, this can effect functionality of the remote. Tempered glass in some entertainment centers can interfere with the signal. For the best experience, the receiver should be free and clear of obstructions.
Also, turning the brightness down on the TV can resolve most signal issues. Remember, the remote uses a “light signal!”
Re-syncing the remote
The easiest way to fix your remote is by pressing and holding the Mute and Enter button until you see “Applying IR/ RF setup” appear on the screen.
Reset Your Receiver
Resetting the receiver may restore remote functions. Near the access card is a red reset button, press and hold that until the receiver restarts.
Test Your Batteries
Over time batteries lose their charge. Before you change them, test them. Press and hold any button on your remote. If you see a solid green light, this means the batteries are strong. If the light is blinking quickly, the batteries are still good but may need to be replaced down the road. If it blinks slowly or not at all, the batteries will need to be replaced.
Note: If all of the above does not restore remote functionality, it may be time to replace it. Chat with our support teams by clicking here. There may be a charge for the remote if you do not have the Equipment Protection plan.
Need To Program Your Remote?
If the remote controls only your DIRECTV receiver but not your TV, you can program your remote by:
Select the brand of your TV. From there, you will be prompted with step by step instructions to program your remote. For additional help with programming your DIRECTV Remote use this online tool.
Can't Wait For A New Remote?
If you are waiting for a remote to arrive, you can use the DIRECTV App to control your receiver. Click here to learn more!
Unable To Program Your Remote?
Not all TV's will work with the DIRECTV remotes. Some may have limited functions like:
In some instances, you may need to purchase a true universal remote.
ChrisZ, AT&T Community Specialist
AT&T Customer Care
Need help with an account specific question? Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
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Solved by: Go to Solution.
05-10-2017 6:01 PM
I had my remote all set with all the Spanish channels, and all other garbage channels edited out of the guide. Well , for some reason, they are all back. What happened ? And how can I get it back to how I had it ?????? I Really hate having to go through all the garbage to see whats on.
05-10-2017 8:34 PM
@jlee629, this isn't really a remote control issue, so probably best to start your own new thread.
At any rate, be sure that you're selecting the "Favorite Custom Channels" that you've previously set up. See the photo below (ignore the circled "Channels I Get" selection ....
06-24-2017 4:03 PM
So I was promised a tech today and i waited all day for one just to go through 3 people to tell me that they cancelled did I recive a phone call text or email nope sure didn't now I have to wait till Tuesday bull crap y'alls mistake not mine y'all fix y'alls screw up and do what you promise. I didn't switch to y'all for this to just go from one company to another for the same problem. Fix your mistakes and make them right if not come get your equipment and shove it. I shouldn't have to call around to find out that y'all canceled the appointment with out notice. Y'all should let your customers know and not have them wait y'all day for a tech y'all expect your payment on time I i expect my tech when I was promised not 3 or 4 day later oh wait I will pay my bill next year see how y'all like to wait.
07-23-2017 8:22 PM
09-18-2017 7:33 PM
Remote has fresh batteries and when you push a button no green led but when you let off button it flashes 2 times. No buttons are stuck.
10-10-2017 2:18 AM
I have a problem with 2 of my remote controls the Universal Remote and the Genie Remote both have the same problem with only some of the keys working but not all, I can not program or reset the Remotes because only 3 numerical keys are working, arrow keys are also faulty only 2 work properly. DVR controls are also not working at all, I can not rewind, fast forward, pause the only function working is the stop button and that on both remotes!!!!! Batteries are fresh. There is too much coincidence that both remotes have the same problem and I have come to the conclusion that the receiver is the one causing these problems, I’m going to need a receiver replacement, I am paying 20 dollars a month for renting this equipment so don’t even dare to charge me for it and no I don’t have protection plan, why should I pay for something I pay to use! Is like paying rent for an apartment, landlord is responsible to pay for repairs.
11-06-2017 9:41 AM
A former landlady seemed to assume that every problem I had could be attributed to user error when in fact an inexpensively manufactured remote control might be at fault. I am fortunate that my control is superior to that of my landlady, whose channels do not respond to simple numeral changes.
11-06-2017 9:56 AM
The fact that both remote CONTROLS have similar problems might imply that you are inadvertently sending out bad vibrations.
12-20-2017 3:21 PM
My TV is stuck on channel two and I can't access HDMI 1. What do I need to do to get my TV back on HDMI1?
12-20-2017 3:50 PM
the tv turns on so does the genie. however the tv has blue screen and in the upper right hand corner says channel not available. when it starts you can see its not on hmdi 1
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