08-02-2016 11:15 AM - edited 08-02-2016 12:47 PM
Not to worry! Below are a few things you can do to restore functionality and get back to enjoying your DIRECTV service!
Before you begin troubleshoot your remote, know this. The remote uses light to send the signal to the receiver. If anything is blocking the receiver, this can effect functionality of the remote. Even tempered glass in some entertainment centers can interfere with the signal. We recommend having the receiver placed in an area that is free and clear of obstructions.
Also, turning the brightness down on the TV can resolve most signal issues. Remember, the remote uses a “light signal!”
The easiest way to fix your remote is by pressing and holding the Mute and Enter button until you see “Applying IR/ RF setup” appear on the screen.
Sometimes resetting the receiver restores remote functions. Near the access card is a red reset button, press and hold that until the receiver restarts.
Sometimes batteries lose their charge. Before you change them, test them. Press and hold any button on your remote. If you see a solid green light, this means the batteries are strong. If the light is blinking quickly, the batteries are still good but may need to be replaced down the road. If it blinks slowly or not at all, the batteries will need to be replaced.
If all of the above does not restore remote functionality, it may be time to replace it. Chat with our support teams by clicking here.
If the remote controls only your DIRECTV receiver but not your TV, you can program your remote by:
Select the brand of your TV. From there, you will be prompted with step by step instructions to program your remote.
If you are waiting for a remote to arrive, you can use the DIRECTV App to control your receiver. Click here to learn more!
Solved! Go to Solution.
08-02-2016 11:21 AM
If the above does not help resolve your remote issues, chat with our teams by clicking here, you may need a new remote!
12-15-2016 5:25 PM
Have an RC72 remote that cannot sync up with my new Samsung TV. When going to the Program Remote page on the Directv controller it recognizes that I have a Samsung TV, but cannot program the remote.
12-28-2016 10:04 AM
@WB1234, what model remote control? What model DVR/Receiver?
Start with the tips here ....
02-10-2017 7:15 PM
I got the newest Direct TV DVR with the peanut shaped remote RC73 shipped to me. All went well with programming the remote tell it came to programming the remote to my Onkyo TX-NR807 Audio Receiver. I scrolled through the codes tell finally hit the one that turned on the Onkyo Audio Receiver and hit worked. It must have paired because I can adjust the volume up or down with the remote and even mute,but it will not turn the Onkyo receiver on or off, yet it did with the initial set up.
Does anyone know the answer.
02-10-2017 7:26 PM
The Genie remotes (RC71, RC72, RC73) will not operate the on/off for an a/v receiver. If it has in the past, then great, but it was never designed to operate the off/on for a/v receiver.
02-10-2017 7:41 PM
02-10-2017 7:57 PM
Honestly, I don't know exactly why. May be hardware limitations or maybe they didn't feel it was that important to implement that feature.
02-10-2017 7:59 PM
You could always look for another universal remote that may work for the off/on. My father has a logitec remote that operates most functions on his tv, a/v receiver, and xbox. It's a bit pricy but may be the right direction for you.
03-10-2017 5:28 AM
for some reason, my remote will no longer "reset" or program devices.... (eg. code transmission failed listed on popup window). Is there a way to resolve this?
03-10-2017 10:13 AM
04-20-2017 2:27 PM
Hello everyone, I am new to DirectTV, but being a retired electronic technician, I've had experiences
over the years and I may possibly be able to resolve an issue or two. I just wanted to add, when programming
remotes, especially universal remotes, sometimes most people stop at the very first 'code' that seems to
work. However occasionally, that code will only operate one or two functions on the unit, (TV, sound bar, audio receiver).
I have found if you bypass that first code and go on to the next code, or search for the next code, that seems to operate the
unit, it will be the one that operates all the functions rather than just one or two buttons. I have experienced in the past
that some codes only partially operate some units and not all of the functions.
I hope this is not too confusing and helps someone.