HR44-200 issue with caller ID.

Contributor

HR44-200 issue with caller ID.

I had Dish and the caller ID worked fine.  Now I have Directv, with the HR44-200, and the caller ID has worked for two calls in the last 3 months.  Other than that, it displays UNAVAILABLE.  I have a land line, with a cordless phone, through Windstream.  I called three times and get no where but told that the techs are working on it.  Any ideas?

Message 1 of 11 (850 Views)

Re: HR44-200 issue with caller ID.

Try dsl filter even if you do not have dsl phoneline

Message 2 of 11 (102 Views)
Employee

Re: HR44-200 issue with caller ID.

is a known bug and supposedly DirecTV is working on it.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 3 of 11 (102 Views)
Tutor

Re: HR44-200 issue with caller ID.

It is a known software issue that is currently being worked on by engineers.

Message 4 of 11 (102 Views)
Teacher

Re: HR44-200 issue with caller ID.

I would like to add my new Genie has now started to exhibit this issue.   Hope to see it fixed.

Message 5 of 11 (102 Views)
ACE - Expert

Re: HR44-200 issue with caller ID.

Don't hold your breath. The newer Genie DVRs don't even have a phone jack any more.  I don't think DirecTV considers it very important.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 6 of 11 (102 Views)
Teacher

Re: HR44-200 issue with caller ID.

I'd like to add I added two ADSL filters and no change.

Message 7 of 11 (102 Views)
ACE - Expert

Re: HR44-200 issue with caller ID.

Yeah.  I'm not surprised.   Really not much else you can do.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 8 of 11 (102 Views)
Teacher

Re: HR44-200 issue with caller ID.

Update.  Evidently a new firmware upgrade may have resolved this issue. 

Message 9 of 11 (102 Views)
ACE - Expert

Re: HR44-200 issue with caller ID.

So your Caller ID is working again?

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 10 of 11 (102 Views)
Teacher

Re: HR44-200 issue with caller ID.

Evidently.  No more unavailable unavailable.  Ever since software 0xa72, on Tuesday 10/13 was installed.  But only time will tell.

Message 11 of 11 (102 Views)
Share this topic
Announcements

Need immediate assistance with your bill or technical issue? Don’t wait, Click here to chat with us. You can also check out some helpful articles below!

Additional Support