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HR44-200 issue with caller ID.

Contributor

HR44-200 issue with caller ID.

I had Dish and the caller ID worked fine.  Now I have Directv, with the HR44-200, and the caller ID has worked for two calls in the last 3 months.  Other than that, it displays UNAVAILABLE.  I have a land line, with a cordless phone, through Windstream.  I called three times and get no where but told that the techs are working on it.  Any ideas?

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Message 1 of 11

Re: HR44-200 issue with caller ID.

Try dsl filter even if you do not have dsl phoneline

Message 2 of 11
Employee

Re: HR44-200 issue with caller ID.

is a known bug and supposedly DirecTV is working on it.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 3 of 11
Tutor

Re: HR44-200 issue with caller ID.

It is a known software issue that is currently being worked on by engineers.

Message 4 of 11
Teacher

Re: HR44-200 issue with caller ID.

I would like to add my new Genie has now started to exhibit this issue.   Hope to see it fixed.

Message 5 of 11
ACE - Expert

Re: HR44-200 issue with caller ID.

Don't hold your breath. The newer Genie DVRs don't even have a phone jack any more.  I don't think DirecTV considers it very important.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 6 of 11
Teacher

Re: HR44-200 issue with caller ID.

I'd like to add I added two ADSL filters and no change.

Message 7 of 11
ACE - Expert

Re: HR44-200 issue with caller ID.

Yeah.  I'm not surprised.   Really not much else you can do.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 8 of 11
Teacher

Re: HR44-200 issue with caller ID.

Update.  Evidently a new firmware upgrade may have resolved this issue. 

Message 9 of 11
ACE - Expert

Re: HR44-200 issue with caller ID.

So your Caller ID is working again?

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 10 of 11
Teacher

Re: HR44-200 issue with caller ID.

Evidently.  No more unavailable unavailable.  Ever since software 0xa72, on Tuesday 10/13 was installed.  But only time will tell.

Message 11 of 11
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