08-16-2013 2:23 PM
Every day from about 11:30 A.M. until about 3 P.M. I get the 775 Error Code and then it mysteriously goes away. DIRECTV would like for me to pay a technician to come out and look at my system, however, it seems to me to be a broadcasting issue. Anyone else experiencing this?
08-16-2013 2:49 PM
No, that's not a broadcasting issue. That error means that something is wrong with your Single Wire Multiswitch dish equipment. Most likely it's a loose or corroded coax connection at your dish or ground block. Or perhaps a defective dish LNB that's become temperature sensitive. Some of those things you can check yourself, but a service call will fix it for sure.
08-16-2013 11:19 PM
Thank you for your help, the temperature explanation would seem to be the answer as it happens at the height of sun exposure. I will reschedule my appointment with them.
08-17-2013 10:28 AM
Keep us posted.
08-18-2013 2:49 PM
As a tech, EVERY time I see this on a service call I do 2 things.
Replace the cable from the dish to the groundblock, then move the power supply before the splitter if possible, if I cannot do that I change all cabling in between the dish and the power supply, even it is does not look or test bad.
99% of the time it is a power supply issue, almost never the power supply itself, but inferior cabling from the dish to the power supply.
Do not accept the reset power supply and receiver recommendation from a customer service rep, this is not a fix...
You will need a tech there to check the cabling I mentioned. 775 errors DO NOT fix themselves, there is a valid issue with the system...
© 2017 AT&T Intellectual Property.This link will open a new window All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
Congratulations! You earned the Liz badge!