- edited 04-10-2018 10:30 AM by davidbk
Connect your DIRECTV Genie To Wi-Fi & Troubleshooting
If you are wondering how to hook up your receiver to the internet, not to worry, we can help! You have two options listed below.
The Genie HD DVR (models HR44, H44 and HR54) can connect via Wi-Fi. To confirm your receiver model, press and hold the INFO button on the remote. You will see the receiver model in the receiver line.
Wireless Troubleshooting: If your receiver was already connected to the internet but you are having trouble, reset your modem. In some instances you have to reset the settings in the receiver: Menu>Settings & Help>Settings>Internet Setup>Advanced Setting> Reset Network. Once this is done, you will have to have to reenter the network settings.
Connect your Genie HD DVR automatically using WPS.
(Make sure WPS is enabled on your modem or router)
Connect your Genie HD DVR manually.
When setting up your connection, please be aware special characters are not supported. Changing your modem Wi-Fi password to a hexadecimal password is recommend. We highly recommend using the WPS option above.
When your receiver is first connected to the internet, it may take up to 24 hours to have all features/functions available (such as complete On Demand content).
If your HD DVR used to be connected to the Internet, but it isn't any longer go here to follow instructions on how to reconnect.
A minimum connection speed of 750Kbps (DSL or cable modem) is required. 2Mbps or higher is recommended.
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Solved by: Go to Solution.
08-17-2016 9:29 AM
Need help setting up your receiver to Wi-Fi? Check out the information above.
02-04-2017 9:57 AM
@Ajnix1, no. You need to do that when your smart device is on the same home network as your DVR.
- edited 05-30-2017 5:08 AM by Taylarie
My name is Sara [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.] and I'm a customer with direct tv an I'm wanting to know how can i get internet connected to my direct tv
05-30-2017 8:49 AM
@Saraleeann, that's a very general question. Hard to answer without knowing more about your equipment (model numbers), home network equipment, etc. Did you read the earlier posts in this thread?
09-15-2017 10:25 PM
I ask about i buy this phone today but don't have hotspot i need this now
Huh? What are you trying to do?
@Wasnaa, Best to start your own new thread with more details about your equipment and what you're trying to do.
10-27-2017 4:51 PM
I’m a Direct TV customer and i’m I’m China on vacation, is there any way to reconnect my Wi-Fi to my direct tv receiver? And does it need to be connected to watch programming?
10-27-2017 7:39 PM
@Dman50, there's no way to remotely reconnect your equipment to your home network WiFi from China. And it wouldn't help anyway because you cannot stream DirecTV channels or your DVR content outside the US.