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Att damaged my roof!!!

Att damaged my roof!!!

Att installed our satellite dish on our roof, causing so much damage, that when it rains we have a huge leak in our daughters closet and it's now completely ruined! We called and made a claim Over two months ago and we were given assurance that this problem would be fixed. Guess what? Nothing has been fixed. Everytime we call, we get "disconnected" with no call back after waiting hours to hear from someone. We are given different numbers to call. We are told that we are being emailed and even mailed a hard copy of paperwork... still nothing. Filling an official claim with FCC and contacting an attorney. Any helpful advice would be appreciated. 

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Message 1 of 6
Administrator

Re: Att damaged my roof!!!

Thank you for bringing this to our attention. Please call our Risk Management team at 800-894-0374 -

they’ll help you with next steps. 


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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 6

Re: Att damaged my roof!!!

I have been given this number to call. I have been given the claims department number to call. No one is able (or willing) to help. Do you have another idea? Because I don't have another three hours a day to waste being on hold and being hung up on.
Message 3 of 6
Administrator

Re: Att damaged my roof!!!

Can you please provide your phone number and account number? 


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 6

Re: Att damaged my roof!!!

***** is associated with account (my husbands number)
My number is *****
And the account number is [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

Message 5 of 6

Re: Att damaged my roof!!!

I replied with phone number and account number.  No response. Sounds about right. This is what I am talking about! No one will help! They seem like they are going too but then do absolutely nothing.  And the risk management number... tried that again. Fail.  

Message 6 of 6
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