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Posted Jul 7, 2013
5:51:27 PM
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GenieGo problem with D-Link DIR-825 and Motorola NVG510 modem.

I have installed GenieGo app as instructed. I can watch recorded shows on other devices connected to my home network but can't get Out of Home access to work.

I enabled port forwarding on my D-Link DIR-825 wireless router. The router is connected to a Motorola NVG510 modem. I believe I have to also enable port forwarding on the modem as well. I tried following the directions on the router setup page on directv for the D-Link router and it has setup the router, but the screenshots don't match my Motorola NVG510 modem,

I think I need to make changes in the settings on the Motorola modem.

I have installed GenieGo app as instructed. I can watch recorded shows on other devices connected to my home network but can't get Out of Home access to work.

I enabled port forwarding on my D-Link DIR-825 wireless router. The router is connected to a Motorola NVG510 modem. I believe I have to also enable port forwarding on the modem as well. I tried following the directions on the router setup page on directv for the D-Link router and it has setup the router, but the screenshots don't match my Motorola NVG510 modem,

I think I need to make changes in the settings on the Motorola modem.

GenieGo problem with D-Link DIR-825 and Motorola NVG510 modem.

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Jul 7, 2013 6:06:44 PM
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Whenever two routers are involved the GenieGO can only setup the first one.  The second router has to be setup manually for port forwarding if it’s not already setup in bridge mode.

you can confirm if two routers are present by using the trace route utility.  On Windows PCs, you have to go to a command prompt (in the search files and programs window at the bottom left corner of the menu enter CMD) and then enter tracert www.directv.com.  If you are running windows 7, you first must enter cd \windows\system32 before entering the tracert command.  iOS and Android devices also have this command but it’s best to use a PC connected to the same router the GenieGO or broadband DECA is on since the wireless devices may be connecting to the 2nd router’s wifi.

This command shows the router hops it takes to get from the PC to the Internet.  If there’s a 2ndrouter in the path it will show the 2nd internal IP address as the 2nd hop.  In other words you may see 192.168.1.1 as the first hop and 192.168.0.1 (or 10.0.0.1/172.31.0.1; any internal private IP address) for the 2nd hop.  192.168.1.1 and 192.168.0.1 are valid for two routers because they are on two different subnets.

So if you see a 2nd hop using an internal IP address that’s the router they need to login to and setup manual port forwarding (Netgear is documented on the webpage support tool).  However instead of using the GenieGO’s IP address on this 2nd router, you have to use the WAN address assigned to the first router.  That WAN address will actually be a DHCP IP assigned by the 2nd router, so if the 2nd router is using 192.168.0.1 the WAN address on the first router could be anything in the 192.168.0.x range.

I believe the GenieGO will already take care of the port mapping on the first router without setting it up manually and you need to get the WAN IP from that same router.  So first have  login to the Linksys and delete all manual port mappings for the GenieGO.  You can leave the DHCP IP address reservation for the GenieGO as is.  Then go to the status screen and record the Internet IP address from the bottom half of the screen; this is the IP that will be used to setup forwarding on the 2nd router instead of the GenieGO’s IP address.

Once you have done that you can logout of the Linksys and then login to the Netgear using the same IP address shown as the 2nd hop.  Then just follow the manual config process on the webpage for the Netgear (use the same ports of 8082/8083).  

Once you complete this, reboot the GenieGO and exit and restart the client.  After the GenieGO lights are all blue / flashing blue, wait another 3-4 minutes and then go to the client setup screen, scroll down to the bottom and see if OHS testing passes.

Whenever two routers are involved the GenieGO can only setup the first one.  The second router has to be setup manually for port forwarding if it’s not already setup in bridge mode.

you can confirm if two routers are present by using the trace route utility.  On Windows PCs, you have to go to a command prompt (in the search files and programs window at the bottom left corner of the menu enter CMD) and then enter tracert www.directv.com.  If you are running windows 7, you first must enter cd \windows\system32 before entering the tracert command.  iOS and Android devices also have this command but it’s best to use a PC connected to the same router the GenieGO or broadband DECA is on since the wireless devices may be connecting to the 2nd router’s wifi.

This command shows the router hops it takes to get from the PC to the Internet.  If there’s a 2ndrouter in the path it will show the 2nd internal IP address as the 2nd hop.  In other words you may see 192.168.1.1 as the first hop and 192.168.0.1 (or 10.0.0.1/172.31.0.1; any internal private IP address) for the 2nd hop.  192.168.1.1 and 192.168.0.1 are valid for two routers because they are on two different subnets.

So if you see a 2nd hop using an internal IP address that’s the router they need to login to and setup manual port forwarding (Netgear is documented on the webpage support tool).  However instead of using the GenieGO’s IP address on this 2nd router, you have to use the WAN address assigned to the first router.  That WAN address will actually be a DHCP IP assigned by the 2nd router, so if the 2nd router is using 192.168.0.1 the WAN address on the first router could be anything in the 192.168.0.x range.

I believe the GenieGO will already take care of the port mapping on the first router without setting it up manually and you need to get the WAN IP from that same router.  So first have  login to the Linksys and delete all manual port mappings for the GenieGO.  You can leave the DHCP IP address reservation for the GenieGO as is.  Then go to the status screen and record the Internet IP address from the bottom half of the screen; this is the IP that will be used to setup forwarding on the 2nd router instead of the GenieGO’s IP address.

Once you have done that you can logout of the Linksys and then login to the Netgear using the same IP address shown as the 2nd hop.  Then just follow the manual config process on the webpage for the Netgear (use the same ports of 8082/8083).  

Once you complete this, reboot the GenieGO and exit and restart the client.  After the GenieGO lights are all blue / flashing blue, wait another 3-4 minutes and then go to the client setup screen, scroll down to the bottom and see if OHS testing passes.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: GenieGo problem with D-Link DIR-825 and Motorola NVG510 modem.

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Jul 7, 2013 6:27:18 PM
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On the first router the D-Link DIR-825 the Genie Go keeps changing the ports. (sometimes it is 8084, 8085 or 8086, 8087)This time it setup the forward for GenieGo port 1 8084, GenieGo port 2 8085 and also did an entry for nomad1131 ports 8086-8087.   It does show a second hop for the Motorola NVG510. It has not setup anything for the GenieGo. Do you enter the information at the firewall pass through screen?   Step 2 of 4 - Enter the GenieGO's IP Address     The IP address & MAC address of the GenieGO can be found in "System Info" in the Help section of the app.
On the first router the D-Link DIR-825 the Genie Go keeps changing the ports. (sometimes it is 8084, 8085 or 8086, 8087)This time it setup the forward for GenieGo port 1 8084, GenieGo port 2 8085 and also did an entry for nomad1131 ports 8086-8087.   It does show a second hop for the Motorola NVG510. It has not setup anything for the GenieGo. Do you enter the information at the firewall pass through screen?   Step 2 of 4 - Enter the GenieGO's IP Address     The IP address & MAC address of the GenieGO can be found in "System Info" in the Help section of the app.

Re: GenieGo problem with D-Link DIR-825 and Motorola NVG510 modem.

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Jul 7, 2013 7:05:03 PM
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ACE - Expert
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: GenieGo problem with D-Link DIR-825 and Motorola NVG510 modem.

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