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Posted Mar 14, 2014
9:46:40 PM
GenieGo on iPad won't activate

I'm trying to activate my iPad so I can download my DVR items onto it and watch it anywhere.  But when searching or manually entering the S/N it still can't find the receiver.  I've erased the app and reinstalled it and it still can't find it.

Ant suggestions?

I'm trying to activate my iPad so I can download my DVR items onto it and watch it anywhere.  But when searching or manually entering the S/N it still can't find the receiver.  I've erased the app and reinstalled it and it still can't find it.

Ant suggestions?

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Mar 15, 2014 7:36:41 AM
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Expert

You're misunderstanding.  The GenieGO is a separate device, it is not your HR44, which is a Genie.  The link shows what a GenieGO is.  Do you have one of these?

Watch Recorded TV Shows on Mobile with DIRECTV GenieGO - DIRECTV

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GenieGo on iPad won't activate

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Mar 14, 2014 10:24:46 PM
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ACE - Expert

What model DVR do you have?

How is the DVR connected to your home network?  Be as detailed as possible.

How is your GenieGo connected to your home network?

How does your iPad connect to your home network?

What model DVR do you have?

How is the DVR connected to your home network?  Be as detailed as possible.

How is your GenieGo connected to your home network?

How does your iPad connect to your home network?

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Mar 15, 2014 5:58:56 AM
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Teacher

for the Serial Number, you should be entering the Serial Number of your GenieGO. It is on the bottom of the box.

How is your GenieGO connected to your network? what is the status of the LEDs?

for the Serial Number, you should be entering the Serial Number of your GenieGO. It is on the bottom of the box.

How is your GenieGO connected to your network? what is the status of the LEDs?

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Mar 15, 2014 6:12:30 AM
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Tutor

Okay, here's what I have:

Genie HD DVR Model

I'm hooked up to my network through a wireless router

My iPad is also connected to my internet wirelessly

Both IP address for both pieces of equipment start with the same three numbers.

Okay, here's what I have:

Genie HD DVR Model

I'm hooked up to my network through a wireless router

My iPad is also connected to my internet wirelessly

Both IP address for both pieces of equipment start with the same three numbers.

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Mar 15, 2014 6:13:46 AM
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Tutor

I have a GenieGO HD Receiver HR44/500.

It's connected to a wireless router and everything is connected and blinking.

I have a GenieGO HD Receiver HR44/500.

It's connected to a wireless router and everything is connected and blinking.

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Mar 15, 2014 7:36:41 AM
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Expert

You're misunderstanding.  The GenieGO is a separate device, it is not your HR44, which is a Genie.  The link shows what a GenieGO is.  Do you have one of these?

Watch Recorded TV Shows on Mobile with DIRECTV GenieGO - DIRECTV

You're misunderstanding.  The GenieGO is a separate device, it is not your HR44, which is a Genie.  The link shows what a GenieGO is.  Do you have one of these?

Watch Recorded TV Shows on Mobile with DIRECTV GenieGO - DIRECTV

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Mar 15, 2014 7:39:41 AM
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Tutor

Ohhh, color me embarrassed.  I'll have to look into getting one of these.  Thank you for clarifying,

Ohhh, color me embarrassed.  I'll have to look into getting one of these.  Thank you for clarifying,

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Mar 15, 2014 7:51:00 AM
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Expert

No need to be embarrassed, that's what the Forums are for, to help one another.

No need to be embarrassed, that's what the Forums are for, to help one another.

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