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Posted Aug 24, 2014
10:11:24 PM
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GenieGo Out of Home worked but quit

Got GenieGo working fine and have left on a contract and will not be home till Dec.  After 30 days it quit working.  Had them try resetting back home and when it still did not work, tried calling.  After several tries, found a tech that said there is a 30 day limit.  To keep it working I need to go home every 30 days!!  Is this true??  If so, why would that be done?  Is there any work around?  If this is not the case, what can be done to restart my Out of Home from here?

Got GenieGo working fine and have left on a contract and will not be home till Dec.  After 30 days it quit working.  Had them try resetting back home and when it still did not work, tried calling.  After several tries, found a tech that said there is a 30 day limit.  To keep it working I need to go home every 30 days!!  Is this true??  If so, why would that be done?  Is there any work around?  If this is not the case, what can be done to restart my Out of Home from here?

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Aug 26, 2014 8:10:39 AM
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Keep on trying with GenioGo Tech support about how dumb a requirement that is and last night found someone who said it CAN be done from directv's side and did so!  I now have access!! Smiley Happy

I can call in every 30 days. I can live with that. So, anyone else in this situation that had Out of Home working and it quit after 30 days can call GenieGo tech support and have them reauthorize over the phone.  If the person does not know how, ask for someone else.  It can be done. I think she was about the 10th person I talked to.  I suggested she pass her procedure around to all the other techs in some sort of internal bulletin.

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GenieGo Out of Home worked but quit

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Aug 25, 2014 7:06:03 AM
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Yep. The CSR was correct. The GenieGo client needs to checking at least once every 30 days for authentication

Yep. The CSR was correct. The GenieGo client needs to checking at least once every 30 days for authentication

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Aug 25, 2014 9:19:26 AM
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Is there any way to remotely authenticate?  Maybe by phone. Maybe remote internet connection. Maybe if app loaded on SD card and send home and plug into tablet at home and return. Or any other idea.

Is there any way to remotely authenticate?  Maybe by phone. Maybe remote internet connection. Maybe if app loaded on SD card and send home and plug into tablet at home and return. Or any other idea.

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Aug 25, 2014 9:28:39 AM
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ACE - Expert

Mobile Device that has the GenieGo client installed needs to be home in order to see the GenieGo itself

Mobile Device that has the GenieGo client installed needs to be home in order to see the GenieGo itself

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Aug 26, 2014 8:10:39 AM
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Keep on trying with GenioGo Tech support about how dumb a requirement that is and last night found someone who said it CAN be done from directv's side and did so!  I now have access!! Smiley Happy

I can call in every 30 days. I can live with that. So, anyone else in this situation that had Out of Home working and it quit after 30 days can call GenieGo tech support and have them reauthorize over the phone.  If the person does not know how, ask for someone else.  It can be done. I think she was about the 10th person I talked to.  I suggested she pass her procedure around to all the other techs in some sort of internal bulletin.

Keep on trying with GenioGo Tech support about how dumb a requirement that is and last night found someone who said it CAN be done from directv's side and did so!  I now have access!! Smiley Happy

I can call in every 30 days. I can live with that. So, anyone else in this situation that had Out of Home working and it quit after 30 days can call GenieGo tech support and have them reauthorize over the phone.  If the person does not know how, ask for someone else.  It can be done. I think she was about the 10th person I talked to.  I suggested she pass her procedure around to all the other techs in some sort of internal bulletin.

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