12-30-2013 11:14 AM
Need more info ...
Did this R15 work previously?
Has anything changed with your equipment or setup?
Do you have other Receivers/DVRs? Are they working normally?
What type of satellite dish do you have?
Have you tried resetting the R15 (red button behind front panel access card door)?
12-30-2013 7:15 PM
-yes this receiver worked and is working other than downloading software. It never goes past 0% then will time out after 60 minutes. Then I am able to view the channels just fine till the pop up wants to load software again. If I don't say no fast enough it will try to load and just sits at 0% then fails. this will try 3 times before allowing me to view the channels again, about 60 minutes. This has been going on for about 3 weeks now.
-I do have another receiver that we watch just fine with no issues. Located in another room.
-I've tried resetting the red button, unplugging input power for 5 minutes and swapping cables.
-I have a model R15 MFR300
12-30-2013 7:23 PM
the DVR might be defective.
Call DirecTV to request a replacement Receiver/DVR. It's free if you have their Equipment Protection Plan, or within 90-days of installation. Otherwise ~$20 for shipping. Or ~$50 to have a tech come replace it for you.
12-30-2013 7:50 PM
I just was on the phone with Alice from Direct TV. I wish she would have suggested the replacement receiver. She is sending someone out to look at it on Wednesday. I would have went with the receiver rather than waste some ones time.
12-31-2013 3:35 AM
The R15-300 doesn't have it's software available according to the link. This may be a silly question, but are you positive it's the R15 and not some other device seeking a software update?
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