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returning direct tv equipment

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returning direct tv equipment

I have more equipment than is listed on the items to be returned.  One of the receivers is not wireless but was recently replaced so it is new.  I also have the receiver that was replaced that does not work.  I have the wireless bridge, all the power cords and about 10 remotes.

 

Do I return everything? or just the items listed on the sheet?

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Message 1 of 43
Administrator
Solution
Accepted by Employee (Employee)
Accepted by rldvxi
‎12-07-2018 11:28 AM

Re: returning direct tv equipment

Hello @jlewis66,


Returning equipment can sometimes be a chore however we try to make it as easy possible for the customer. I recommend going to this Article here and you can take a look at everything we require customers to send back to us.


Zach, AT&T Community Specialist


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Message 2 of 43
Tutor

Re: returning direct tv equipment

We have called several times requesting return kit. Never got one. Now we are being turned into collection for equipment. UNBELIEVABLE. So I call collection agency and she told me to go to ups or fed ex store and they will take care of it. Well, I did and they gave me places that are an hour drive from my home. NOW WHAT?

Message 3 of 43
Anonymous
Not applicable

Re: returning direct tv equipment

You can find other participating stores near your place on the locator fedex.com/attreturns or theupsstore.com/locations.

Message 4 of 43
Tutor

Re: returning direct tv equipment

Like I said, hour drive in all directions. Why can't I just get a rerun kit?

Message 5 of 43
Contributor

Re: returning direct tv equipment

I returned my Direct TV equipment to the UPS Store with my AT&T U Verse equipment and they shipped it back in two shipments. I have the equipment  return receipt. But I received notice from you today that you want it returned or I will be billed. How can I speak to someone about this, or at least send you a copy of my equipment return receipt?

 

Kent Hopklins

Message 6 of 43
Contributor

Re: returning direct tv equipment

Does direct tv have drop off boxes like comcast/xfinity does?

Message 7 of 43
ACE - Expert

Re: returning direct tv equipment


@Jsomersall wrote:

Does direct tv have drop off boxes like comcast/xfinity does?


When you cancel or replace equipment, DirecTV agent will instruct you to take the old box to nearby UPS or FedEx shipping center.  With your account number.  They'll return it to DirecTV. 

____________________________________
We ACEs are customers too, NOT employees. Answers are based on experience. They're honest, even if not always appreciated. If you posted personal information, please edit and remove.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 8 of 43
ACE - Expert
Solution
Accepted by Administrator (Administrator)
Accepted by davidbk
‎06-14-2018 12:34 PM

Re: returning direct tv equipment

AT&T changed Directv's return procedures earlier this year. Unfortunately some agents and email confirmations reference the old way that is no longer used.

 

Old way: Directv sends you a return box by FedEx to your physical service address. This goes back by USPS (not UPS).

 

New way: Directv refers you to a participating FedEx or UPS (not USPS) store with the boxes and account number for your free return.

 

That of course is if the box is returnable in the first place. Only Genie, Genie-2 (HS17, not recommended), Mini Genie Clients, and the H25 (only non-Genie box that is SWM only) are returnable. The 1st generation Genie and Mini Genie (HR34 and C31) are non returnable as well per huge advancements in the system. The wireless video bridge (WVB) is an owned accessory so not returnable.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Message 9 of 43
Contributor

Re: returning direct tv equipment

I have been contacted two times by Direct TV who told me they would send me a box to send back my equipment, I never received a box or anything from Direct TV. I did receive a collections letter for the equipment, I believe something is wrong with the way Direct TV communicates with their customers. If you will just send me the address where I can send the Direct TV equipment, I will use my own box. 

RYAN --- never will be a Direct TV customer again. 

Message 10 of 43
Anonymous
Not applicable

Re: returning direct tv equipment

You can drop your disconnected receiver(s) off any UPS store.

Message 11 of 43
ACE - Expert

Re: returning direct tv equipment

See my post for the current return process. You cannot arrange your own shipping instead.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 12 of 43
Contributor

Re: returning direct tv equipment

What if the participating FedEx site cannot find your account and sends you away, and you spend over an hour talking to customer service and on hold for a half hour more and come out of it with no answers on how to return the equipment? Is this a scam to charge non-return fees? This is the second time this has happened to me. Last time after 6 phone calls they finally just took it off my bill- do I have to go thorough this again?

Message 13 of 43
Anonymous
Not applicable

Re: returning direct tv equipment

Not every FedEx store is available for return. You can find participating FedEx store out on the website  fedex.com/attreturns.

UPS on theupsstore.com/locations.

Message 14 of 43
Contributor

Re: returning direct tv equipment

We’re had the same problem. They never sent the box as promised after 2 calls. The third call the girl actually told me they don’t send boxes anymore to bring it to a fedex shipping store. They never sent s label either! They turned us into collections on top of everything else. Unbelievable!  Will never deal with them again

Message 15 of 43
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