Explore & discover

Helpful Links

random pausing and freezing

Contributor

random pausing and freezing

I have:

 

HS17-100

C61k-700

C61k-700

 

When watching sports or any channel on Directv I get random 2-4 second pauses, especially annoying during live sports.

 

I've tried resetting many times but the issue continues.

 

Do I just need new equipment ?

 

114 Views
Message 1 of 2
Administrator

Re: random pausing and freezing

Hey, @jhplatx!

 

Thanks for reaching out! We'd be happy to help you stop this random pausing and freezing.

 

Was it working properly before? We see that you've already tried resetting it to no avail, so we'd recommend trying a factory reset, and then refreshing your service by following the steps in our article on Resetting your DIRECTV Receiver.

 

Let us know if this helps!

 

Ramses, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 2
Share this topic
Share this topic
Announcements

If your DIRECTV account has recently moved into myAT&T, let us help you manage your DIRECTV account in myAT&T.

Additional Support