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random pausing and freezing


random pausing and freezing

I have:






When watching sports or any channel on Directv I get random 2-4 second pauses, especially annoying during live sports.


I've tried resetting many times but the issue continues.


Do I just need new equipment ?


Message 1 of 2

Re: random pausing and freezing

Hey, @jhplatx!


Thanks for reaching out! We'd be happy to help you stop this random pausing and freezing.


Was it working properly before? We see that you've already tried resetting it to no avail, so we'd recommend trying a factory reset, and then refreshing your service by following the steps in our article on Resetting your DIRECTV Receiver.


Let us know if this helps!


Ramses, AT&T Community Specialist

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