Explore & discover

Helpful Links

no sound with new geni


no sound with new geni

no sound comes on the TV with new geni, installer told me to reset geni, I HAVE TO DO THIS EVERY TIME!!! REALLY??? I PAY 170$ FOR THIS???

anyone else have this issue?


Message 1 of 2
ACE - Expert

Re: no sound with new geni

Need more info ...


Genie model number?

How exactly is the Genie connected to your TV? What input connection?

Does audio return after a reset?

Have you tried changing the "Dolby Digital" setting in the Audio Setup menu?


We ACEs are customers too, NOT employees. Answers are based on experience. They're honest, even if not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 2
Share this topic
Share this topic
Help for DIRECTV's newest satellite receiver. View Genie 2 Help
Additional Support