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internet issue while using HR54

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internet issue while using HR54

Since I got the Hr54 genie almost a year and half ago, my on demand has not worked when I am hooked up to the internet. I was told over a year ago that the Directv engineers are aware of the issue and they were working to fix it. First of all, am I the only one experiencing this problem? Originally, I had technicians come to the house to fix issue only to be told that it was an issue with the HR54 and internet. I would rather have my on demand use.  Secondly, is there a solution the problem so I can get my internet back and full use of my on demand? 

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Re: internet issue while using HR54

Hi CAScdad,

We would like to investigate this for you! I am sending you a private message (PM) to help in this matter. Please check your forums private messages by clicking the envelope in the top right section of this page or click Forums Inbox. Locate the PM and reply to my message with the requested account details. We look forward to your response and the opportunity to help you!
Lafayette, AT&T Community Specialist


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