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Re: internet connection


internet connection

Lost my internet connection to genie and cannot reconnect.  I reset the genie and went through the steps to connect to internet got a diagnostic code 86-648.   

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ACE - Expert

Re: internet connection

More details please ....

Genie DVR model number?

How are you connecting to your home network for internet access?

Have you tried resetting your home network router?


ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
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