09-17-2013 10:48 AM
I upgraded to a Genie HR44/700 and 3 mini clients on 8/13/2013. With my old HD DVR, I had YouTub and Pandora. Since the time the Genie has been installed Pandora and YouTube have been absent from the Extras screen. I have read all the threads I can find on this, most of them over a year old and many are unresolved. 5 days ago I did restart the Genie with nothing new yet. I do not wish to reset the receiver as I have have many programs scheduled via Series Manager and manual scheduling.
When I press '-' I see: SWiM Connected and Internet Connected.
Here is some of the System Info
Software 0x740 8/13
WMN Firmware 2.0.24
SWM Library 2.0.24
Completion Code 9953
Zip Code 00000
Wireless Signal Strength - Excellent
I can and have download VOD programs.
What can I do about this?
Solved! Go to Solution.
09-17-2013 12:39 PM
09-18-2013 3:58 AM
Note that resetting the Genie via the red button inside the card door will not delete any recordings or change any settings. It's akin to restarting a computer, it simply gives the system a fresh configuration.
Note that resetting twice in 30 minutes will "flush" the guide data in order to force the DVR to build a fresh copy.
09-27-2013 11:33 AM
I did the 2 red button resets in a 30 minute window a week ago. One day later Pandora came back and is working properly.
I still don't have YouTube. There is a grayed out YouTube icon on the Extras screen and you can select it but when you make any selections you get the "There was a problem connecting to the internet, please test your connection." Pandora and VOD work perfectly, all the network settings are fine, including the '-' check and "Web Videos" is set to allowed. I am connected via wirelessly to an AC router with an excellent connection. I don't see anything in the settings that can be affecting this.
10-04-2013 12:56 PM
Well now 18 days after I did the 2 red button resets in a 30 minute window, I now have YouTube.It wasn't working yesterday; today it is. I have done nothing except for the 2 red button resets 18 days ago.
Wow, it only took them 18 days to fire it up. Amazing.
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