10-06-2013 7:34 PM
We just upgraded to the Genie HR44- 700 and Genie Mini on Friday I realize it can take 24 hours for everything to be updated yet still cannot use the TV Shows or Movies search functions when selected they both give a message that they are updating to check back in 1 hour. It's been 3 days now
Also cannot get HBO Cinemax or Encore on Demand when we try to go to the channels we receive a gray box with the channel number and station (HBO) is currently unavailable.
Every other on Demand Channel is working.
Starting to wish I had not upgraded
10-06-2013 8:45 PM
It shouldn't take that long. You can force the DVR to rebuild its guide data by resetting it twice within 30-min (red button behind front panel access card door).
10-07-2013 7:18 AM
Is your HE44 connected to the internet?
10-07-2013 2:29 PM
if it does, how is is connected to the internet?
what is the full model of the HR44?
10-08-2013 9:47 AM
Reset the box by unplugging for 15mins seems everything is working as it should be. Thanks much for your help
10-08-2013 9:50 AM
Great to hear! Please mark the post with the "Correct Answer" if you would be so kind. Thanks.
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