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genieGO reports dvr playlist empty

Tutor

genieGO reports dvr playlist empty

New whole home genie with  genieGO.

Activated geniego, and it "sees" the genie,  but it reports genie playlist empty, but of course, its not.

No idea what's wrong.


Any thoughts?

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Message 1 of 7
Employee

Re: genieGO reports dvr playlist empty

Have you tried resetting the Genie ?

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 7
Expert

Re: genieGO reports dvr playlist empty

Have you assured that the box labeled "DVR Playlist" at the top of the screen is selected?

Message 3 of 7
Tutor

Re: genieGO reports dvr playlist empty

Yes, I tried that.

Also tried rebooting router, modem and genieGO device

Message 4 of 7
Tutor

Re: genieGO reports dvr playlist empty

Yes, I'm sure.

Interestingly, on directv site under "my equipment" GenieGo is activated but Genie is listed as not connected to internet.  I know this is not true because I can download movies, use Pandora, youtube, etc.  Don't know if that is part of the problem.

Message 5 of 7
Expert

Re: genieGO reports dvr playlist empty

On your Genie's remote, press and hold the info button.  Then select more system info.  Scroll down and check that Internet is indeed connected.  Some of the "Internet connected" reporting systems do not always reflect the correct situation.  An excellent check of your DVR's connection to the Directv server is to open your "Guide" to channel 1239 and download a music program.  If that downloads and plays back properly then you know that all is well with your connection.

Message 6 of 7
Tutor

Re: genieGO reports dvr playlist empty

Thanks for the help.

I am connected. No doubt.

After rebooting / resetting  everything for the umpteenth time last night, suddenly the genie playlist showed up on my GenieGO app both on my laptop and ipad.   All is well.  Thanks

Message 7 of 7
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