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dvr phone hook up

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dvr phone hook up

Can't access recorded or download them to phone direct tv genie phone dvr are on same network

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Message 1 of 4
Administrator

Re: dvr phone hook up

Hi @bcv865,

 

We're happy to help! 

 

First, we recommend resetting your receiver.

 

As far as downloading the recordings to your phone, that is not an option, but you can use the Mobile DVR feature on the DirecTV app.

 

Can you give us more details on what happens when you try to access your recorded programs?

 

Aminah, AT&T Community Specialist


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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 4
Contributor

Re: dvr phone hook up

Direct tv dvr says internet not available. It worked good for a year or so
then it started sending the message above. Many times i reset receive and
also the networks but it started not to hold now resting receiver does no
good. The recorded shows still show on phone but can't do anything with
them. So phone can't access dvr
Message 3 of 4
Administrator

Re: dvr phone hook up

@bcv865

 

Thank you for the clarification. Please use the Troubleshoot and Resolve Tool to run diagnostics on your service and see what's causing this.

 

Let us know what you find.

 

Aminah, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 4
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