10-15-2018 10:39 AM
Solved by: Go to Solution.
10-15-2018 12:32 PM
Since DTV is shutting down the SD channels in April rendering that receiver obsolete DTV should have sent you an email with their upgrade offer, replacements don't start or extend a contract only upgrades.
10-15-2018 12:39 PM
The mandatory sd to hd offer does not have a contract since it has to be done to be able to continue service. It also waives the additional monthly hd and dvr fees unless and until the customer has another upgrade in the future. There should be no cost to the customer.
10-15-2018 5:30 PM
@montanahack, correct as long as it's done as a swap and NOT an upgrade, an incompetent or poorly trained csr might not know the difference. The swap offer would include an h25 in place of the d12 (non dvrs) IF they want a dvr then that would become an upgrade (to an hd-dvr)
10-15-2018 8:22 PM
ID: 012803915755Serial #: A10GC9GQ531599
Access Card: 002992829784 Our receiver is no longer working. I am trying to find out how much it is going to cost to replace it. Also, what if I buy a receiver from a 3rd party what does that do to monthly charges.? I know there is a $7 monthly charge and a 2 year contract but would there still be the $17 charge.Thank you.
|06-27-2018 9:25 PM|
|08-13-2018 8:46 AM|
|01-05-2018 2:01 PM|
|01-26-2018 3:49 PM|