code 920

Scholar

code 920

I just had installed a H21-200 in the same location that my H20-600 had been for many years (6 to be exact).   The H20-600 was relocated to the MBR and is working perfectly.  However when setting up the H21-200 neither the selection of the 3LNB or the 5 LNB dish option set-up worked 100% correctly.  Now after a few days of use I am getting the message on the H21-200 that the guide has not downloaded for an hour (or after being off for awhile, 10 hrs.) call DirecTV code 920.  I've looked at the guide and all info appears top be there.  But I have no idea why the message comes up repeatedly.  What can be done to alleviate this or preferably to fix it?

thanks, BL

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Message 1 of 22
Professor

Re: code 920

Press the info button on the remote and hold it down for a few seconds until the system info comes to the screen.

Choose more info and scroll down the screen to see what dish the receiver is set for.

 

Now, repeat that on the receiver that is working good.

 

If they are different change the receiver with the problem to match the good receiver.

See if that helps.

Message 2 of 22
Employee

Re: code 920

How many "knobs" does your LNB has?.  If it has one, then you have an Slimline 3LNB.  if it has three, you have an slimline 5LNB.  Make sure that your settings are correct.  If you have a 5LNB, make sure that the signal is adequate (90s or better) on the 119 satellite.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 3 of 22
Scholar

Re: code 920

Jimmie and Peds48, thanks for the quick responses.  I have a 5LNB, aka 3 knobs.  Both boxes are set to this.  When set to the 5 LNB setting which the old H20-600 is correctly set at-with no issues what so ever, however, the H21-200 comes up with a few of the dreaded red x's on the satellite set-up check, 3 of them if I recall correctly.  The DTV tech who I was coordinating the install with via phone was aware of this and said not to worry - LOL.  I'll check later on when I get home as to which satellite that/those red X/X's  is/are for.  Because I know my set up is for a 5LNB, the 920 message concerns me.  thanks again BL 

Message 4 of 22
Employee

Re: code 920

The 920 message should concern you.  Please port your signal readings....

 


You'll find these readings under "Menu" -> "Setup" -> "System Setup" -> Satellite -> "View Signal Strength". Note the "+" and "-" symbols next to the "Satellite" and "Tuner" entries where you can toggle the readings between the various satellites and both DVR tuners. If you have a DVR it's important to check BOTH satellite tuners. 

Fill in your readings for each satellite and tuner on the new post you create, using the example below as a guide. (The example below is only an example and not a form that will appear in your post unless you "cut" and "paste" it.) A properly aligned dish will show 80-90s on most of the relevant transponders (although some will be low or zero):
Satellite transponders (32 total at 101º)
[Most of your standard definition channels are beamed from 101ºW]
1-8 # # # # # # # #
9-16 # # # # # # # #
17-24 # # # # # # # #
25-32 # # # # # # # #

Satellite transponders (3 total at 110º)
[A few HD channels, also beamed from 99 & 103º]
1-8 NA NA NA NA NA NA NA #
9-16 NA # NA # NA NA NA NA

Satellite transponders (11 total at 119º)
[Local SD channels for some cities, Spanish package]
17-24 NA NA NA NA NA # # #
25-32 # # # # # # # #

Satellite transponders (16 total at 99º(s)) [or 99º(b)]
[Local HD channels for some cities]
1-8 # # # # # # NA NA
9-16 NA NA NA NA NA NA # #
17-24 # # # # # # # #
[Note: these can be very slow to appear]

Satellite transponders (14 total at 99º(c)) [or 99º(a)]
[National HD channels]
1-8 # # # # # # # #
9-16 # # # # # # NA NA
[Note, these can be very slow to appear]

Satellite transponders (16 total at 103º(s)) [or 103º(a)]
[Local HD channels for some cities]
1-8 # # # # # # NA NA
9-16 NA NA NA NA NA NA # #
17-24 # # # # # # # #
[Note, these can be very slow to appear]

Satellite transponders (16 total at 103º(ca)) 
[National HD channels]
1-8 NA NA NA NA NA NA NA NA
9-16 # # # # # # # #
17-24 # # # # # # # #

Satellite transponders (14 total at 103º(cb)) [or 103º(b)]
[National HD channels]
1-8 # # # # # # # #
9-16 # # # # # # NA NA
17-24 NA NA NA NA NA NA NA NA

Satellite transponders (9 total at SWM)
[You'll only see this if you have a Single Wire Multiswitch (SWM) dish]
1-8 # # # # # # # #
9-16 # NA NA NA NA NA NA NA

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 5 of 22
Expert

Re: code 920

Note that the red X's are not a cause to change your dish type, it must be set to the actual model that is on the roof, no exceptions.  It's more likely you have a misaligned dish or a blockage of the 119 signal.  Be sure and report the signals that Ped's requested.

Message 6 of 22
Scholar

Re: code 920

When running the satellite strength readings on the H21-200 the 119 does not show at all - so I'm guessing the dish is not seeing the satellite due to blockage or misalignment, the only mention of the 119 is on the chart below (ok = a checkmark):

                    99  101  103  110  119

ODD             ok    ok    ok      -     X

EVEN           o      ok    X      ok    X

 

HOWEVER,

my H20-600 unit sees the 119 satellite

Satellite transponders (11 total at 119º)
[Local SD channels for some cities, Spanish package]
17-24 NA NA NA NA NA 0   0  60

25-32  0     0   0    0    0   0   0   0

 

do you still need the signal strength readings for all satellites?

Message 7 of 22
Employee

Re: code 920

that 60 is meaningless.  the number may not appear on your other receiver because it might be a longer cable. te fact that you  have an X on the 103 indicates a mis aligned dish.  the fact that you are geting all zeroes on the 119 could mean that something is blocking that satellite.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 8 of 22
Scholar

Re: code 920

peds,

there is nothing blocking satellite reception and the cable runs are identical however I did a system setup yet again and got new/different results on the h21. the previous X on the 103 even is now a check mark. Also this is a 5LNB dish (3 knobs)

 

Satellite readings as requested:

 

Satellite transponders (32 total at 101º)
[Most of your standard definition channels are beamed from 101ºW]
1-8 95 95 92 0 95 98 93 98
9-16 90 95 94 0 95 98 91 98

17-24 82 100 86 0 95 98 95 98
25-32 95 0 91 100 95 99 95 100

Satellite transponders (3 total at 110º)
[A few HD channels, also beamed from 99 & 103º]
1-8 NA NA NA NA NA NA NA 93

9-16 NA 95 NA 95 NA NA NA NA

Satellite transponders (11 total at 119º)
[Local SD channels for some cities, Spanish package]
17-24 NA NA NA NA NA na 0 0
25-32 0 0 0 0 0 0 0 0 (this is different from the readings on my h20-600-see above)


Satellite transponders (16 total at 99º(s)) [or 99º(b)]
[Local HD channels for some cities]
1-8 0 0 0 0 0 0 NA NA
9-16 NA NA NA NA NA NA 0 89

17-24 42 95 85 97 97 0 0

[Note: these can be very slow to appear]

Satellite transponders (14 total at 99º(c)) [or 99º(a)]
[National HD channels]
1-8 81 84 79 80 79 82 81 82
9-16 80 83 83 80 85 86 NA NA
[Note, these can be very slow to appear]

Satellite transponders (16 total at 103º(s)) [or 103º(a)]
[Local HD channels for some cities]
1-8 72 0 59 51 0 0 NA NA
9-16 NA NA NA NA NA NA 0 99
17-24 0 0 97 97 98 97 0 0
[Note, these can be very slow to appear]

Satellite transponders (16 total at 103º(ca))
[National HD channels]
1-8 NA NA NA NA NA NA NA NA
9-16 81 81 83 81 81 78 81 80
17-24 79 77 84 81 78 76 83 83

Satellite transponders (14 total at 103º(cb)) [or 103º(b)]
[National HD channels]
1-8 89 83 80 74 85 80 78 71
9-16 86 78 79 72 84 82 NA NA
17-24 NA NA NA NA NA NA NA NA

after all that I ran a data feed and guide feed test. the data fed passed and the guide feed failed, got an error code 82 dish selection error 119 is configured but not detected (again my h20-600 detects it).

 

Lastly I got the following Diagnostic Code: 43-45-055 dish alignment problem. is the tweeking of the alignment all that is necessary or are there more issues to be addressed?  Red button re-set??

Message 9 of 22
Employee

Re: code 920

Ok, so here is the skinny.  the H20 receiver does NOT have installation verification (IV).  IV is a built in tool on all of HD and HDDVR receivers that checks for the appropriate signal levels before a tech can activate the receiver.  this was developed by DirecTV to ensure that all their technicians are forced to peak the dish correctly before they can activate.  the last step checks for data feed and gude feed.  this is basically to make sure that the tech selects the correct dish type.

 

it boils down to three things, a bad receiver (not likely) or a bad LNB (maybe?) or something obstructing the dish view of the 119 (most common)

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 10 of 22
Scholar

Re: code 920

I have another bbc, will replace and see what happens.  The 5 LNB slimline dish is mounted on a steel fence at about 8 feet of height  The siteline is clear although there are 2 pine trees to the southeast about 125 to 150 yards away that are maybe 60+/- feet tall.  so do you beleive that its not an alignment issue? the dignostic code that was given is 43-45-055 / dish alignment problem.  I will take a pic of the mounting and the site line later on for whatever use that may be.  again thanks for all your insight and help

Message 11 of 22
Employee

Re: code 920

while your 99 and 103 sats are not "optimal" (they could use some tweaking!) alignment is not the reason why the 119 is not coming in.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 12 of 22
Scholar

Re: code 920

peds48,

I've tried 2 other bbc's with, unfortunately, no difference.  I have absolutley no control over potential siteline issues caused by distant trees.  See attached pics.  Is there any other way around the 119 sat issue.  I have all of my locals, nationals and premium stations and I have the guide as well.  Do I truly need to see the 119?  if not what can be done to get rid of the hourly notification of the guide hasn't downloaded (yet the guide is there via another sat I guess)

thanks again,

BL

Message 13 of 22
Professor

Re: code 920

peds

Does he need the Slimline 5 ? Could he switch to a Slimline 3 ?

Unless he has some International programming package ?

Message 14 of 22
Scholar

Re: code 920

Jimmie, that's a great idea as I don't have any international nor other language programming.  peds would that work?

BL

Message 15 of 22
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