cannot reconnect to wifi

cannot reconnect to wifi

Directv installed Genie last Saturday and since we live in Florida the best way to prevent surge is to unplug.  Have not been able to reconnect since.  Have called Directv and followed their instructions with the parting advice "wait 24 hrs".  This hasn't worked.  Looking for suggestions and a procedure to reestablish.  Using dash on remote says not connected.

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Message 1 of 11
Employee

Re: cannot reconnect to wifi

What model of receiver do you have. look for the model number inside the access card door..

How are you connecting your DirecTV® receivers to the internet?

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 11

Re: cannot reconnect to wifi

Model HR-500

Connection to Directv via sattalite.

Regards,

Jack

On Thu, Aug 7, 2014 at 10:30 AM, peds48 <directv-admin@forums.directv.com>

Message 3 of 11

Re: cannot reconnect to wifi

There are some Directv boxes between my receivers and the dish. Do you

want the model numbers?

Regards,

Jack

On Thu, Aug 7, 2014 at 10:30 AM, peds48 <directv-admin@forums.directv.com>

Message 4 of 11
ACE - Expert

Re: cannot reconnect to wifi

Yes, we need the model numbers.  Look closely.  "HR-500" is not full model number.  It would be something like "HR24-500". 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 5 of 11

Re: cannot reconnect to wifi

Receiver is HR44-500

Receiver is connected to a power inserter model P129R1-03 powered by an ac

adapter. I have a genie mini.

Regards,

Jack

On Thu, Aug 7, 2014 at 11:48 AM, litzdog911 <

Message 6 of 11
ACE - Expert

Re: cannot reconnect to wifi

I assume the HR44 was connected using your home's wireless WiFi internet?   Have you tried repeating the HR44's Network Setup from the Setup Menu?   Can you connect an ethernet cable to your home network router instead of using WiFi?

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 7 of 11

Re: cannot reconnect to wifi

The wifi was connected using my home wireless internet. I have tried the

following from network setup:

Test Connection-system test, failed no dial tone (My home phone is

wireless) code 22073. I note the phone cable is plugged into the DVR.

Repeat Network set up, Receiver NOW connected to internet.

Went to extras, Pandora, there was a problem connecting to the internet.

Feel like I am going in circles.

I have not connected using an ethernet cable. I can move the PC and try it

and see what happens.

Regards,

Jack

On Thu, Aug 7, 2014 at 1:10 PM, litzdog911 <directv-admin@forums.directv.com

Message 8 of 11

Re: cannot reconnect to wifi

Well I believe I might have found something. The IP address does not match

between my pc and the DVR. I have a Tor program enabled which hides the IP

address from services I use. I mentioned this to the installer and he said

it would not present a problem.

Regards,

Jack

Message 9 of 11

Re: cannot reconnect to wifi

The installer did not believe Tor would cause a problem.

Message 10 of 11

Re: cannot reconnect to wifi

I took TOR out of my system (no mean task) and was able to reestablish

wifi, at least the system says it is. Not sure what else I can ask you to

do.

Regards,

Jack

Message 11 of 11
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