Whole Home With Swim-- Suddenly no internet, only 1/2 networked receivers

Mentor

Whole Home With Swim-- Suddenly no internet, only 1/2 networked receivers

I'm not sure what change happened to my setup, but things have been intermittent between my 2 receivers that are networked for Whole Home.

Setup:

HR-24 living room

HR-22 bedroom

dash key status on both says:

SWiM Connected

Internet: Not Detected

HR-22 is the receiver that has the setup with the adapter via the internet router to the white box to the receiver

HR-24 is the receiver with the swim power inserter

swim is in the basement; no cords looked askew

HR-24 is currently showing the HR-22's playlist

HR-22 is NOT currently showing the HR-24's playlist.

No Internet connection on either. 

I've tried resetting both quite a bit, unplugging/replugging, resetting the router, etc

Message 1 of 31
Employee

Re: Whole Home With Swim-- Suddenly no internet, only 1/2 networked receivers

Have you changed ISPs? If no,

try holding the reset button on the back of the CCK-W for 30 seconds.  then on your HDDVR press

MENU SETTINGS & HELP SETTINGS NETWORK SET UP RESTORE DEFAULTS CONNECT NOW GET CONNECTED WIRELESS.  the receiver will then scan for Wi-Fi networks and should d find yours.  once it finds your SSID, select your network name.  if your network is secured, it will ask you to type in your password.  if successful, you will get a message that says "congratulations, your receiver is connected to the internet"  Note that your SSID and/or password cannot have any spaces and/or special characters

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 31
Mentor

Re: Whole Home With Swim-- Suddenly no internet, only 1/2 networked receivers

I did not change isps.  No success with the suggestions so far. 

I don't have a CCK with a reset button. It's a DECA broadband adapter.  I did unplug it and leave it off for 30 seconds, and reset the router. 

Then I'm doing all the steps on the dtv receiver on the HR-22 which is the one connected to the router.

On the dtv receiver:

The network setup never got to a point where it searched for wifi networks. Even after I click on Restore Defaults under network setup, I don't get a Connect Now option, it still says Test Connection. Does that have something to do with it?

Message 3 of 31
Employee

Re: Whole Home With Swim-- Suddenly no internet, only 1/2 networked receivers

Sorry, I was under the impression that you had the CCK-W.  so on the HR22, How is the "adapter" connected to your router?

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 31
Mentor

Re: Whole Home With Swim-- Suddenly no internet, only 1/2 networked receivers

It's connected via a short ethernet cable

Message 5 of 31
Administrator

Re: Whole Home With Swim-- Suddenly no internet, only 1/2 networked receivers

Just in case you were not aware. The network is not part of Whole Home. However network problems can cause Whole Home problems. If you disconnect the DECA BB whole home should be back, but of course this does not solve your network problem.

Message 6 of 31
Employee

Re: Whole Home With Swim-- Suddenly no internet, only 1/2 networked receivers

short cable to what....

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 7 of 31
Mentor

Re: Whole Home With Swim-- Suddenly no internet, only 1/2 networked receivers

From the directv adapter to a port on the router

Message 8 of 31
Expert

Re: Whole Home With Swim-- Suddenly no internet, only 1/2 networked receivers

Unfortunately this website software will not allow us to post a diagram of how your system should be connected but here is a summary.  A single coax cable should come from the dish to a splitter.  A coax from the power passing port of the splitter connects to the "towards LNB" port of the power inserter.  The "sat rcvr" port of the power inserter can be connected to either DVR or can be terminated and not used.  A separate coax from the splitter feeds each DVR.  On the HR24 it connects to the coax in port and the HR24 has no other connections.  On the HR22, there is a DECA adapter attached to the coax and a short coax jumper plus a short Ethernet jumper connects to the ports on the HR22.  That is all of the connections (plus AC power) that are required for whole home.

The DECA BB adapter connects to the splitter by coax and a short Ethernet jumper connects the DECA BB to the router.  That's it, that is all the connections needed.  I'd guess you have something connected improperly.

Message 9 of 31
Mentor

Re: Whole Home With Swim-- Suddenly no internet, only 1/2 networked receivers

I haven't anything unplugged that was plugged in when it was working fine, but I'll check later.

Message 10 of 31
Mentor

Re: Whole Home With Swim-- Suddenly no internet, only 1/2 networked receivers

Yeah I don't see any change in the setup.   Is there any explanation for why the HR-24 will (usually) show the HR-22's playlist, but not vice versa?

Message 11 of 31
Administrator

Re: Whole Home With Swim-- Suddenly no internet, only 1/2 networked receivers

No. However I suspect it is related to the DECA problems. As I stated earlier Whole Home does not require DECA. However if DECA is no working correctly it can cause Whole Home problems. Disconnect the DECA (you should be able to do this by unplugging the Ethernet cable from the DECCA BB) and see if Whole Home works any better. If it does then you can proceed to find out what the DECA problem is. In case you are not aware DECA only provides Ethernet over coax which is not part of Whole Home.

Message 12 of 31
Expert

Re: Whole Home With Swim-- Suddenly no internet, only 1/2 networked receivers

So as not to create or leave the wrong impression to any readers, here are some points regarding DECA and the Whole Home DVR system.  WHDVR is based on DECA (Directv Ethernet Coax Adapter) and all of the recent HD receivers and DVR's have it built in.  The older units require an external DECA adapter.  The system creates a ninth "channel" in the system's coax and that channel is used to stream programming from one box to another.  This use of the DECA technology is a required part of every Whole House DVR system.

The DECA BB adapter is a device that converts the ninth channel within the coax to broadband Ethernet so that the channel can connect to a router and provide internet services and LAN networking.  The CCK-W is a wireless adapter that provides the same interface wirelessly.  This connection provides many attractive features but is not "required" in order for Whole Home to work.

Message 13 of 31
Administrator

Re: Whole Home With Swim-- Suddenly no internet, only 1/2 networked receivers

Dcd. Thanks for explaining this in detail. I am still learning to.

Message 14 of 31
Mentor

Re: Whole Home With Swim-- Suddenly no internet, only 1/2 networked receivers

OK I've been out of town since the last email.    But based on the previous  instructions in this thread (and that internet is not important, just Whole Home)

These steps were all done on the setup associated with the HR-22 only, nothing done to the HR-24. 

I unplugged all the cables and cords associated with the black adapter that connected to the router (small ethernet connect to the router, coax that went to the white DECA adapter), and the white Connected Home adapter that connected via coax and ethernet to the HR-22.  

Then I just connected the coax that is coming in from outside through the wall into the Satellite In-1 (SWM-2) coax on the HR-22.  

Still not receiving Whole Home playlists on either receiver.  

Message 15 of 31
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