09-11-2019 11:14 AM
I recently upgraded all my receivers to the wireless genie. So I have a total of 3 mini wireless receivers and one main genie that broadcasts the signal to the receivers. I have had 2 different techs out for other issues and both told me that I am still being charged for my old receivers. I called billing, and they said my bill is correct. But, if it is.. . then why would 2 different techs, on 2 different occasions tell me (without asking) that I am being overcharged and I need to call and tell them to remove $20 worth of charges??
Here's my charges:
TV access fee..... $7
TV access fee ….. $7
TV access fee $7 off 1st TV... $0
Advanced receiver service - DVR …. $10
Advanced receiver service - HD ……. $10
Whole home DVR service ………….. $3
Thanks for any help!
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09-11-2019 11:25 AM
that looks correct
each mini is $7 a month (any receiver is $7 a month)
the main genie comes with the hd/dvr/whole home fee
you cannot get rid of this charge
what may be confusing the techs is that this is the old way of doing it
the new way its all lumped into 1 fee, but the free first receiver is also gone that way
- edited 09-11-2019 1:11 PM
You're actually being undercharged if you have 4 , 1 genie and 3 minis, you're not being charged for the 3rd mini. Unless you have the genie 2, which doesn't get billed since it doesn't connect to a TV
09-11-2019 1:13 PM
the main might be the hs17, which should not have a tv fee
09-11-2019 1:38 PM
@mdram4x4 yeah that was an after thought I had so I edited my reply but other than that it's correct.
09-12-2019 6:10 AM