I called on September 2 because our receiver was not working. I was told another one was being sent by Fedex to us. A week later I call back because we still haven’t received the receiver. After an hour on the phone most of that time on hold I am told that they will need to call me back. 24 hours later I call back because no one called me back. This rep tells me that the order was never placed and I would have to have someone come to my home and install the new receiver. My husband and I both work full time and have busy weekends. She insisted that it has to be installed even though I was told it could be sent to my home and my electrician husband could install it. I agree but place yet another call because I don’t have time to wait on a technician to show up, to be told that no they are mailing it and no technician will have to come out. Yet I get a text to confirm the appointment? I get a different answer every time I call. Nobody knows what they are doing or how to solve what should be a simple receiver exchange. I have called 4 times and have 4 different answers.
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Lafayette, AT&T Community Specialist
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