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What do I do?


What do I do?

I called on September 2 because our receiver was not working. I was told another one was being sent by Fedex to us. A week later I call back because we still haven’t received the receiver. After an hour on the phone most of that time on hold I am told that they will need to call me back. 24 hours later I call back because no one called me back. This rep tells me that the order was never placed and I would have to have someone come to my home and install the new receiver. My husband and I both work full time and have busy weekends. She insisted that it has to be installed even though I was told it could be sent to my home and my electrician husband could install it. I agree but place yet another call because I don’t have time to wait on a technician to show up, to be told that no they are mailing it and no technician will have to come out. Yet I get a text to confirm the appointment? I get a different answer every time I call. Nobody knows what they are doing or how to solve what should be a simple receiver exchange. I have called 4 times and have 4 different answers.

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Re: What do I do?

Hi @Cgordon,


We will be happy to help! You may consider using our Troubleshoot and Resolve Tool to use our diagnostic and troubleshoot issues.

Also, we would like to troubleshoot this issue for you! I am sending you a private message (PM) to help in this matter. Please check your forums private messages by clicking the envelope in the top right section of this page or click Forums Inbox. Locate the PM and reply to my message with the requested account details. We look forward to your response and the opportunity to help you!



Lafayette, AT&T Community Specialist

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