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Watching DVR on tablet

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Watching DVR on tablet

I have the app on my tablet. I can stream from the app. When I try to select to watch my DVR, I get error code 100 trying to register my device. My DVR is connected to the internet. When I check my account online, it shows my DVR is connected to the internet and that Genie Go is registered. Any help how to fix this?

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Message 1 of 7
ACE - Expert

Re: Watching DVR on tablet


@Karen1010 wrote:

I have the app on my tablet. I can stream from the app. When I try to select to watch my DVR, I get error code 100 trying to register my device. My DVR is connected to the internet. When I check my account online, it shows my DVR is connected to the internet and that Genie Go is registered. Any help how to fix this?


Is your tablet connected to the same home network connection as your Genie DVR?

What Genie DVR model do you have?

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ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 7
Tutor

Re: Watching DVR on tablet

Yes my tablet is connected to same network. DVR is HR44/500
Message 3 of 7
ACE - Expert
Solution
Accepted by ACE - Expert (ACE - Expert)
Accepted by litzdog911
‎10-07-2018 3:44 PM

Re: Watching DVR on tablet

Try resetting your HR44 using the red button near the access card.  

If that doesn't help, try deleting and reinstalling the DirecTV App on your tablet.

What brand/model tablet?

 

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Message 4 of 7
Tutor

Re: Watching DVR on tablet

Resetting the DVR and reinstalling the app worked.
Message 5 of 7
Contributor

Re: Watching DVR on tablet

Will this also work for HR54? I have never had this problem before; nothing has changed so this is really head-scratching.  I am hopeful this will work for me as well.     

Message 6 of 7
Teacher

Re: Watching DVR on tablet

Resetting the Genie and deleting and reinstalling the app is often the solution, but I don't discover that I need to do this until I am not at home, and can't do complete the reinstall.

 

I have had DirecTV since 1994, I had the Nomad which never worked consistently, replaced by Genie, which doesn't work with any level of stability or predictability, and features keep disappearing,like the ability to watch on a larger screen.

 

DirecTV remote access has always been 98% preventing unauthorized usage, 1% working, and 1% limiting usage.

 

I spend more time trying to get it to work than I actually do watching it.

 

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