Explore & discover

Helpful Links

Upgraded to Hr44 now I can’t add clients...

Contributor

Upgraded to Hr44 now I can’t add clients...

I just changed out my hr34 to an hr44. An update came though. I have three clients which I can not add. On those TVs it says wireless connection with video bridge is lost. I’ve reset everything more than once. Did not have a problem before this switch, and I’m trying to avoid a tech visit. Please help, thanks.

377 Views
Message 1 of 4
Administrator
Solution
Accepted by Administrator (Administrator)
Accepted by ATTDanW
‎09-28-2018 12:45 PM

Re: Upgraded to Hr44 now I can’t add clients...

Hey @Hedwig,

 

We want you to get the most out of your Whole Home DVR, so let us help!

 

Looks like another user had the same issue and was able to resolve it. Soar on over to this post to troubleshoot the Loss of video bridge connection to wireless mini's.

 

Let us know if this helped!

 

Rury, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Tags (1)
Message 2 of 4
Contributor

Re: Upgraded to Hr44 now I can’t add clients...

I was able to find this solution last night. Thank you. My problem was solved.
Message 3 of 4
Administrator

Re: Upgraded to Hr44 now I can’t add clients...

Hi @Hedwig

 

We're glad you got everything figured out! If you need help with anything else, we're always here!

 

Aminah, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 4
Share this topic
Share this topic
Additional Support