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Unable to connect to database


Unable to connect to database

My receiver has been powered off for 2 months. Now it says I need a reset, code 722. I'm ok with that. Problem is when I get to the support web page it says 'unable to connect to database'. Do they have a system down?

Message 1 of 3
ACE - Expert
Accepted by Community Manager (Community Manager)
Accepted by ATTDmitriyCM
‎12-18-2018 12:45 PM

Re: Unable to connect to database

Usually you can fix this by logging into your DirecTV account at www.directv.com/refresh

This will take you to a page where you can send the subscription authorization signal to your equipment.

Or you can call them at 1 800 531 5000 and they can send the signal.



We ACEs are customers too, NOT employees. Answers are based on experience. They're honest, even if not always appreciated. If you posted personal information, please edit and remove.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Message 2 of 3

Re: Unable to connect to database

That didn't work at the time. Could not connect to database. However, I went to my account, my devices, then refresh the device and it worked!
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