Tuning into black screens, no sound

Scholar

Tuning into black screens, no sound

HD-DVR HR 24/500

In the past couple of days, a couple of times, when I change to a new channel, I see a black screen, no program.  This can affect all of the channels at once, but sometimes some channels will tune in while the rest are all black screen.  The DVR is showing the normal menus on screen and is responding to the RC normally.  It plays back programs normally, though a few programs have been recorded blank...when I play those few programs, a couple seconds after I press play, I see black screen, then see the Delete Now prompt that you see at the end of a normal recorded program. 

When it's tuning into stations and showing a black screen, if I go into the Settings and view Satellite signals, then exit, the tuner begins to work again and all channels are back to normal.  That remedy has worked. 

But something's wrong.

Message 1 of 19
Employee

Re: Tuning into black screens, no sound

I would start by making sure NATIVE is OFF

the "blank" recordings may  have been caused by the adverse weather lately, or you could have a poorly aligned dish

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 19
Scholar

Re: Tuning into black screens, no sound

Thanks

Menu > Settings & Help > Settings > Display > Video > Native was already Off

I thought of weather but ours hasn't been bad.  This has happened a few times over a few days, now.

Settings > Satellite

View Signal Strengths seem OK to me on the first two pages.... Unfortunately the phone agents don't know which Transponder signals my receiver doesn't use at all because of my region.   Prior experience told me that the local installers know which pages of Signal Strength I need to totally ignore.  The phone reps don't know this and were very alarmed about some Strength reports that had no bearing in this area.

The field tech repositioned my dish this year already.

Does anyone have a reference guide for geographic use of Satellites (and mapped to DVR type, if necessary)?

Message 3 of 19
Scholar

Re: Tuning into black screens, no sound

Also, why would my navigating on the DVR to just look at Satellite Signals apparently remedy this problem instantly multiple times?

Message 4 of 19
Scholar

Re: Tuning into black screens, no sound

If this condition happens again, is there something I should look at and report back here before I fix it?

Message 5 of 19
Expert

Re: Tuning into black screens, no sound

Asked and answered in a separate thread.

http://forums.directv.com/thread/11254292

Message 6 of 19
Scholar

Re: Tuning into black screens, no sound

Thanks

Message 7 of 19
Scholar

Re: Tuning into black screens, no sound

This problem persists.   I just reset the HD DVR.  So will see if it continues tomorrow.

Message 8 of 19
Contributor

Re: Tuning into black screens, no sound

I Have ben having the same issue . I had to unplug the DVR and get it to reset this time. This is annoying

Message 9 of 19
ACE - Expert

Re: Tuning into black screens, no sound

Thanks for starting your own new thread. See responses there ....

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 10 of 19
Scholar

Re: Tuning into black screens, no sound

This problem has continued.  The HR24 HD DVR repeatedly records programs that just show up as a black screen when you play them and then quickly display the "Delete Now" that you'd see at the end of watching a recorded program.

They have sent yet another HD DVR to replace mine.  It's probably the 4th or 5th one I've had this year.

Message 11 of 19
Scholar

Re: Tuning into black screens, no sound

The DirecTV tech repair guy showed up today to replace the HD DVR.  He's supposed to be the "Case Management" repair - elevated issues.  (according to the retention staff on the phone).

He said he's never heard of this problem with black screen.

Unfortunately, if the problem isn't resolved, it isn't likely to reoccur while  he's still at the house.  It shows frequently, but at random times.

Message 12 of 19
Tutor

Re: Tuning into black screens, no sound

I am having this exact issue - only the audio is working.

THought it was recordings - but it is not - it happens when watching live TV

Have reset the device several times - does not seem to help.

Very disappointing to sit down and watch a recording and only have a blank screen. 

IF it is live - we can reset and 'fix' it - but for recordings - hit and miss.

Seems that DirecTV is having an issue that is affecting multiple people.

FYI... I am in the Bay Area (CA) - and using a Genie HR34-700 - it is almost exactly 1 year old.

Message 13 of 19
ACE - Expert

Re: Tuning into black screens, no sound

That's almost certainly a different issue, lcalamar.   Best to start your own new thread with more details about your equipment and connections.   If the audio continues, it's more likely and HDMI handshake issue.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 14 of 19
Tutor

Re: Tuning into black screens, no sound

Why is this a different problem. The resolution is exactly the same as the

other posts.

Also - it is not specific to a single TV or Device.

The issue happens on any of my 3 directv setups.

On Sat, Jan 18, 2014 at 9:25 AM, litzdog911 <

Message 15 of 19
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