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Troubleshooting your Streaming Applications

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Troubleshooting your Streaming Applications

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Let’s be real. Everyone is streaming content these days. We all do. It is a big part of our digital lives! We want to share a few things with you that will improve your streaming experience.

 

If you are having trouble logging into the DIRECTV Everywhere app or NFL SUNDAY TICKET, click here

 

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When you stream, we recommend a plan that will support streaming. 6mbps and above are recommended.

 

Run a Speed Test to test your connection:

  • Test hardwired if possible
    • Hardwired is not as susceptible to outside interferences as wireless. Speed tests should matchup with your plan.
  • Test with a single active device
    • Extra devices consume the shared bandwidth.
  • Test each device
    • Not all devices operate the same.
  • Test your distance
    • Wireless weakens over distance. Test in different parts of your home.

 

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  • If connecting wireless, there are several things that can be done to improve the signal, such as:
    • Changing the Wireless Channel (learn more about changing your Wireless Channel for NVG/Motorola and 2Wire/Pace here).
    • Removing Environmental Interference: Speakers and other electronics can impact speeds.
  • Reducing the number of devices
    • The more devices connected, the slower speeds can be.
  • Updating your plan
    • Have extra bandwidth to compensate for X-factors (additional devices, streams requiring more bandwidth).

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  • Scan for viruses.
  • Close all programs you are not using.
  • Clear your browser’s cache/cookies.
  • Make sure the Network Adapter is functioning properly (updated drivers).
  • Disable hardware acceleration for older computers/internet devices.
  • Reduce internet device’s memory usage  to have memory available for streaming.

Happy Streaming!!

 

If you have any issues concerning your streaming application, please send us a detailed message by clicking here. Be sure to include your name, account number, phone number, and the best time to reach you. 

 

-ATTDIRECTVCare

 

 

 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 1 of 9
Community Support
Solution
Accepted by topic author Community Support
Accepted by ATTDIRECTVCare
‎02-10-2016 7:39 AM

Re: Troubleshooting your Streaming Applications

Troubleshooting your Streaming Applications

If you're having issues with turning off Closed Caption while using a Roku Player please click here.

 

If you have any issues concerning your streaming application, please send us a detailed message by clicking here. Be sure to include your name, account number, phone number, and the best time to reach you. 

 

 

-ATTDIRECTVCare

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 2 of 9
Contributor

Re: Troubleshooting your Streaming Applications

Can I access my play list ( which by the way Is that my DVR?) from my pc on direct tv .com after log in my account?

and also all my channels in my direct tv line up  is streamable? And or if I record a show in my DVR can I watch that anywhere from any device? PC Tablet or phone? Even without wi fi ?

Message 3 of 9
Expert

Re: Troubleshooting your Streaming Applications

@Marcelodirecttv You can stream most of your channels on the DIRECT.com website, however only smartpones and tablets are currently supported for watching your DVR playlist.

Message 4 of 9
Tutor

ABC video player stopped working

After I click on a program I get the loading and verify message.  It then gives me a message that  says it has encountered a problem and I should  restart the player.    Clicking on the  restart player starts the whole process  all over again with the same results..

 

I have tried  to reinstall the player and have cleared the cache.  I also checked the box  on adobe player to run automatically.

 

Running Windows 10.  Any suggestions.

Message 5 of 9
Administrator

Re: ABC video player stopped working

Hi @Cocowesa,

 

Make sure you have the latest browser, OS. Restarting the devices also helps in some situations. 

 

Good luck.

 

-ATTDIRECTVCare


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 6 of 9
Tutor

Re: ABC video player stopped working

The ideas you suggested didn't  work.

Message 7 of 9
Contributor

Optimizing local stations on ipad

Won't optimize video on local stations on iPad but will on iphone
Message 8 of 9
Contributor

Re: Optimizing local stations on ipad

I've found the only browser where there are not issues like this is IE 11.  No kidding either.  All other browsers I get the same issue as you or it just doesn't load at all.

Message 9 of 9
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