04-13-2017 8:37 AM
I have a perfect picture and sound on the Main TV, but others with Genie minis have the video and audio cutting in and out every few seconds. I've reset the receivers many times and problem continues. The setup is only 3 weeks old.
Solved by: Go to Solution.
04-13-2017 8:46 AM
you are still in the warranty period. schedule a tech visit
04-13-2017 2:45 PM
For anyone else having this problem.... I disconnected the video bridge and restarted it, and problem gone (for now). :-)
11-20-2017 10:17 AM
11-21-2017 5:36 AM
11-21-2017 7:48 AM
If this solves the audio and video cut outs and eliminates the pixelation,
then AT&T out to be providing them as their fix for the problem they are
not solving themselves!!!
If you were installed with wireless Genie clients, then they ought to have installed one of these when you were installed. The suggestion was merely to reboot the one you already have, not to acquire one. The catalog link was to explain to a previous poster what a WVB (Wireless Video Bridge) was and provide a picture.
11-21-2017 11:07 AM
08-15-2018 2:35 PM
i'm having the same problem. i called 2 weeks ago and was told the problem was on their side and are "working on it." so for probably 5 or more weeks? i think i was lied to by the rep.