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TV's on Genie minis video and audio cutting in and out every few seconds.

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TV's on Genie minis video and audio cutting in and out every few seconds.

I have a perfect picture and sound on the Main TV, but others with Genie minis have the video and audio cutting in and out every few seconds.  I've reset the receivers many times and problem continues.  The setup is only 3 weeks old.

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Message 1 of 9
ACE - Master

Re: TV's on Genie minis video and audio cutting in and out every few seconds.

you are still in the warranty period.  schedule a tech visit


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Message 2 of 9
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Accepted by topic author
Accepted by JZaz48
‎04-13-2017 2:45 PM

Re: TV's on Genie minis video and audio cutting in and out every few seconds.

For anyone else having this problem.... I disconnected the video bridge and restarted it, and problem gone (for now).   :-)

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Message 3 of 9
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Teacher

Re: TV's on Genie minis video and audio cutting in and out every few seconds.

What is the "video bridge"?

Message 4 of 9
ACE - Expert

Re: TV's on Genie minis video and audio cutting in and out every few seconds.

@wdfuller,

https://www.solidsignal.com/pview.asp?p=wvb

 

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Message 5 of 9
Teacher

Re: TV's on Genie minis video and audio cutting in and out every few seconds.

If this solves the audio and video cut outs and eliminates the pixelation,
then AT&T out to be providing them as their fix for the problem they are
not solving themselves!!!
Message 6 of 9
ACE - Expert

Re: TV's on Genie minis video and audio cutting in and out every few seconds.


@wdfuller wrote:
If this solves the audio and video cut outs and eliminates the pixelation,
then AT&T out to be providing them as their fix for the problem they are
not solving themselves!!!

If you were installed with wireless Genie clients, then they ought to have installed one of these when you were installed.  The suggestion was merely to reboot the one you already have, not to acquire one.  The catalog link was to explain to a previous poster what a WVB (Wireless Video Bridge) was and provide a picture.

 

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 7 of 9
Teacher

Re: TV's on Genie minis video and audio cutting in and out every few seconds.

Thanks....this helps, however, one was installed and all two technicians
could offer is that the problem was a software issue and nothing could be
done by them to solve the problems...so far, not software solution has been
forthcoming and my patience is minimalizing daily.

Message 8 of 9
Contributor

Re: TV's on Genie minis video and audio cutting in and out every few seconds.

i'm having the same problem. i called 2 weeks ago and was told the problem was on their side and are "working on it." so for probably 5 or more weeks? i think i was lied to by the rep. 

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