- edited 05-22-2018 3:05 PM by ATTCustomerCare
When I try to play DirecTV music channels through the soundbar with the TV off (since there is nothing to see on the screen) the sound shuts off after about 45 seconds. As recently as two months ago, it continued to stay on. What has changed?
Solved by: Go to Solution.
03-27-2018 12:39 PM
Hello and good afternoon @AkerBil.
Thank you for reaching out to the Community Forums. I am sorry about the audio difficulties with your soundbar. I want you to enjoy the music channels as you did before. I have some resources which may help you fix this problem.
We have an excellent article to learn how to fix audio issues similar to what you are experiencing. I also recommend using our Troubleshoot & Resolve tool to diagnose your service, and equipment. You can use it online or on your mobile device.
Let us know if this helped you out. I wish you the best, and have a great day!
Richard, AT&T Community Specialist
03-27-2018 1:08 PM
03-27-2018 1:28 PM
You can't easily. When you turn the TV "off", it breaks the HDCP protocol and so the HR54 switches off the outputs.
But my guess is that if you connect the TV via an HDMI powered splitter like those from monoprice it will maintain HDCP and allow you an audio feed.
03-27-2018 1:30 PM
connect to the tv with component cables
03-27-2018 1:41 PM
03-27-2018 6:21 PM
It's not the cable but the HDCP software if you unplug both ends of the HDMI cable will do the same thing as the component 10 pin din cable.
04-07-2018 12:25 AM
Why are my DirecTV music channels now censored? And when will the loop be updated? After about 6 hrs, the same songs begin again.
04-17-2018 7:21 AM
They changed providers to Music Choice in a cost saving move. If you like the channels you had before, they don't care. And if hearing the same songs every single time you turn it on matters to you, they still don't care. Money, money, money is all that matters. Sorry, but AT&T has destroyed what was once a great service.
Try Slacker Radio on the web, I found it in desperation after they changed the provider and now have no use for DirecTv service.
05-16-2018 12:20 PM
I certainly agree with the very limited repertoire with Music Choice. Boring selections, limited artists, the same songs every night.