10-31-2013 12:06 PM
I'll Paste my question in chronological order:
Around 3 am (eastern time zone), the receiver updated itself. When I turned it on just now there was no picture--just a blank screen for several minutes. A scheduled recording was not recording either. I did a red button re-boot and after going through the self checks all is fine. Just wondering if this happened to anyone else?
Something is going on with the receiver since this update. Freezing, black screen and sometimes I cannot turn off the unit by the remote. A RBR fixes it but it might do it again in 15 minutes or the next day. Receiver is a HD DVR HR24. I'd suspect the hard drive going bad but it seems odd it just started acting up after the update. Thoughts??
Well, the Wife tells me it was hanging up multiple times an hour--unwatchable. I unplugged it and it will have rested 3 hrs. I'll see what it does when I get home in an hour. I can't help thinking it has something to do with the update.
Got home now and plugged in the receiver. Of course it went through the normal set up and then acted normal. I'm watching a recorded show from earlier today and it is freezing for a second every few minutes. I'll report what it does with live tv in a bit. Keep in mind none of this was happening until after that update happened last Thursday morning. Is there a way to reverse an update??
O.K. Have had the tv on for 4 hr now and it seems fine. Even last night though recorded shows still paused for a few seconds. I have not watched anything recorded today though. I do a lot of auto repair and whenever I have a strange thing happen during a repair, I always retrace my steps and 99% of the time it is always a result of the last "fix". I cannot help to think that theses receiver issues are a result of the firmware--it was perfect until they updated me. Any thoughts????
After several days of watching live tv, all seems fine now HOWEVER, any recordings are still pausing every now and then. Does the same thing either with a recording or if I pause live tv for a few minutes and start it back again. Once I am caught up, all is fine again. I have also checked on some old recordings and it does the same thing. Does this sound like strictly a hard drive issue and is so, could I just get an external HD (a DVR Expander)?? Keep in mind that all this started the morning after the latest firmware was downloaded--the receiver is less than 4 yr old (always stays in the entertainment cabinet with lots of airflow around it). Are there any tests I can do at this point??
Message was edited by: rebelracing
10-31-2013 12:15 PM
I don't know if the malfunction was due to the software update or not, but here's some food for thought. Directv has 30 million subscribers and there are probably 5 or 10 million HR24's in service. Let's assume 10 million and lets assume they last 10 years before malfunctioning. That means on average, a million will fail each year, that's 2,700 every day. So the day that the software downloaded, a lots of folks will have problems unrelated to the software.
The problem with blaming the software is that it means the problem is not fixable and your HR24 is junk, as are all the other 5 or 10 million HR24s. I think this is not the case as yours is the only such post currently in the forums.
10-31-2013 7:01 PM
Here is what I want you to do sad but first I want you to ffactory reset the box by going to the menu and then go to reset, the box is going to give you three options, erase everything, after that is finished I want you wait until the receiver go off on when it goes to the hello screen on your remote Enter this code 02468. This will fix your problem.
10-31-2013 7:14 PM
INCORRECT! Not accurate at all! Disregard this post!!!!
10-31-2013 7:15 PM
IGNORE THE ABOVE COMMENT. IT IS VERY INACCURATE.
10-31-2013 7:15 PM
IGNORE THE ABOVE COMMENT. There is no reason to ever, I repeat ever use the "erase everything" If it came to that point, then is better to have the receiver replaced
Also is NEVER a good idea to force a software on any receiver. doing his can get you BETA software that can be very unstable
10-31-2013 7:24 PM
Wow, and I repeat wow, if the box download a bad software it's always good to force a software download to see if the box has the most recent software an it. Always good to check. For erasing every thing is also I good option if the receiver has bad info are bad stuff in it, so is it cheaper to reset r replace.
10-31-2013 7:33 PM
Is NEVER a good idea to force software. a receiver does a software check after it downloads the software, if it checks out, it gets installed. Again, I know you want to help, but please dont post erroneous information.
10-31-2013 7:39 PM
Let see what experience look like 10 years cable experience, 5 with dtv, I hope your experience enough to know what dtv mean 2 year with out a sin 30. Do you want me to keep going.
10-31-2013 11:07 PM
I feel sorry for the customers you've installed. Your advice is WAY off base.
Welcome to the DIRECTV DVR & Receivers boards! Check out our troubleshooting articles below and don’t forget to search the forums - your question may have been answered already!
Is your service down? Click here to chat with us!