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Still "connecting", after 3 days on my bedroom tv.

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Still "connecting", after 3 days on my bedroom tv.

Tried resetting,  didn't help.  Could we just get someone to come fix it?

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ACE - Expert

Re: Still "connecting", after 3 days on my bedroom tv.


@Tvreceiver wrote:

Tried resetting,  didn't help.  Could we just get someone to come fix it?


What model box?

Have you verified the coax is finger tight?

If a Mini Genie Client have you reset the main Genie (including WVB if the Mini is a wireless model)?

 

If the box ends up needing replacing, or to get a tech out if it is not the box itself, you must call DirecTV 1-800-531-5000. This is a customer to customer forum, not official support. Be aware that delivery of a replacement box is $19.95, or if a tech service call it is $99. Both options covered if you have their optional equipment protection plan (or the equipment was installed/activated within 90 days).

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Accepted by ACE - Expert (ACE - Expert)
Accepted by litzdog911
‎05-16-2019 1:14 PM

Re: Still "connecting", after 3 days on my bedroom tv.

I had my hubby unplug it from the wall a few minutes. After a few.
"Bridge" error messages, it fixed itself. Now working fine upstairs.
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