Security Key Not Accepted

Teacher

Security Key Not Accepted

I have recently switched internet providers and am trying to connect my HI DEF DVR to a comcast gateway router, the network name is there however when I punch in my security key it wont allow me in. I have triple checked the password and it is right..( not a case sensitive problem not a dash or anything) i know the wifi works as i have 2 i-phones and a laptop connected to it. I have also tried rebooting in every possible combination of ways, when i hook up the ethernet cable directly to the DVR i can get online, but i would rather not have a cord running across the floor. I attached a file of instructions i already tried several times

Message 1 of 26 (3,519 Views)
Employee

Re: Security Key Not Accepted

try holding the reset button on the back of the CCK-W for 30 seconds. then on your HDDVR press

 

MENU ➜ SETTINGS & HELP ➜ SETTINGS ➜ NETWORK SET UP ➜ RESTORE DEFAULTS ➜ CONNECT NOW ➜ GET CONNECTED ➜ WIRELESS. the receiver will then scan for Wi-Fi networks and should d find yours. once it finds your SSID, select your network name. if your network is secured, it will ask you to type in your password. if successful, you will get a message that says "congratulations, your receiver is connected to the internet" Note that your SSID and/or password cannot have any spaces and/or special characters

 

 

Many people aren't aware of the differences between entering security codes when the router is in WEP mode vs. WPA. When entering security keys, if you see the 2nd field appear on the setup screen that shows 'key # (1-4)' then the router is using WEP and only hexidecimal security codes may be entered. You can use www.wepkey.com to covert a passphase to it's hexidecimal equivalant. With WPA you can use a passphrase and it's case sensitive. Other notes are below:

 

For SSIDs The following 6 characters are not allowed: ?, ", $, [, \, ] and the following 3 characters cannot be the first character: !, #, and ;.

Apple products automatically use the apostrophe character as a prefix, so the SSID must be manually edited to remove this.

For security keys:

For Apple products using WEP:

  • Find the security key by using the Airport utility.
  • Go to the "Base Station" menu and select "Equivalent Network Password."

 

For WPA passphrases, to enter words or phrases with the remote's keypad:

  1. Triple tap the number keys, like texting on a cell phone (like T9 language settings on a cell phone).
    • Ex:Press 2 once for the number 2, twice for the letter A, three times for B, etc.
  1. Keep pressing the same key to scroll through upper to lower case.
  2. Press zero [0] for a space; press zero twice for 0.
  3. Press Dash [-] for special characters.
  4. Press Enter for underscore.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 26 (466 Views)
Contributor

Re: Security Key Not Accepted

I don't mean to hijack this thread, but I thought is was pointless in staring a new one when I am having the same exact issue.  I have tried all of the above and I am still getting the same results.  I do get the second field for WEP, entered the conversion still did not work.  Accessed my wireless router and made sure I was set for WPA and not WEP but I am still getting the second field.  It will not accept either passcode.  I am stumped.  Had a direct TV technician out and he was stumped too and left. Smiley Sad

Message 3 of 26 (466 Views)
Employee

Re: Security Key Not Accepted

Quote: Originally Posted by havasufamily 

I don't mean to hijack this thread, 


Please start your new thread.  it becomes very hard to try to help two or more folks on the same thread.  specially when using different equipment (routers, modem switches)

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 26 (466 Views)
Teacher

Re: Security Key Not Accepted

have recently switched internet providers and am trying to connect my HI DEF DVR to a comcast gateway router, the network name is there however when I punch in my security key it wont allow me in. I have triple checked the password and it is right..( not a case sensitive problem not a dash or anything) i know the wifi works as i have 2 i-phones and a laptop connected to it. I have also tried rebooting in every possible combination of ways, when i hook up the ethernet cable directly to the DVR i can get online, but i would rather not have a cord running across the floor. I attached a file of instructions i already tried several times

Message 5 of 26 (466 Views)
Teacher

Re: Security Key Not Accepted

please read my post again and also view the attachment, the password is being entered correctly and i have already tried several times the above procedure that was recommended

Message 6 of 26 (466 Views)
Teacher

Re: Security Key Not Accepted

my encryption is WPA-WPA-2 ( THE PASSWORD IS BEING ENTERED CORRECTLY IT IS A 6 LETTER WORD ALL LOWER CASE WITH 4 NUMBERS AFTER...NO DASHES.....NO SPACES.....

Message 7 of 26 (466 Views)
Employee

Re: Security Key Not Accepted

how about your SSID.

 

what is the model of your modem? router?

 

no need to use CAPS.....

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 8 of 26 (466 Views)
Teacher

Re: Security Key Not Accepted

it is an Comcast xfinity gateway

 

 ARRIS  ( they are in caps )

 

TG 862

 

something else is strange, last night when i plugged the ethernet cable directly into the DVR it gave me the message that i was connected, but today when i was going back and forth trying to get the WIFI to connect it suddenly wouldn't allow the direct connection either, it just gives me error message 86-643. i rant through the re-booting sequence again...disonnect ethernet, reset CCK, unplug modem, re-set dvr and cannot get a hard connection or wireless, even when i took out the password to the WIFI and left it unlocked it wont let me connect, it sees it in the list available

Message 9 of 26 (466 Views)
Employee

Re: Security Key Not Accepted

with the HR24 you can either connect via coax or ethernet NOT both ways. connecting an ethernet cable and resetting the HDDVR enables the ethernet port and DISABLES the DECA circuitry. doing the opposite ENABLES the DECA.

 

since you have the receiver "confused" i would recommend to start from scratch and use the info on post #2 to get connected.  Make sure to connect the CCK-W via coax method and reset the receiver once the CCK-W is connected to the HDDVR via coax so that the receiver switches to its DECA circuitry 

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 10 of 26 (466 Views)
Teacher

Re: Security Key Not Accepted

Ok i followed the instructions again and am getting the same result, doesn't like the password for my wireless. When i reset the modem a second time it doesnt even look for the wireless networks available and now says error 86-643, this originally was working fine with the previous router and we did not change any wire configuration at all. Just when we replace the router it would not let the password authenticate

Message 11 of 26 (466 Views)
Teacher

Re: Security Key Not Accepted

i have the coax cable going into my modem, there is a second coax coming off the modem into the dvr, and the ethernet cable connecting the modem to the back of the DVR

Message 12 of 26 (466 Views)
ACE - Master

Re: Security Key Not Accepted

There should be no Ethernet cable connected to the DVR only the coax.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 13 of 26 (466 Views)
Teacher

Re: Security Key Not Accepted

understood, i have only coax going from CCK to DVR, MENU ➜ SETTINGS & HELP ➜ SETTINGS ➜ NETWORK SET UP ➜ RESTORE DEFAULTS ➜ CONNECT NOW ➜ GET CONNECTED ➜ WIRELESS. the receiver will then scan for Wi-Fi networks and should d find yours. once it finds your SSID, select your network name. if your network is secured, it will ask you to type in your password

 

no luck, says network key is not valid

Message 14 of 26 (466 Views)
Teacher

Re: Security Key Not Accepted

it also wont let me connect by connecting the ethernet right into the CCK with only coax going to DVR

Message 15 of 26 (466 Views)
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