Security Code Not Accepted when setting up network

Tutor

Security Code Not Accepted when setting up network

I recently had DirecTv installed and am unable to connect to the network.  The DirecTv installer also tried, and was unsuccessful.

For Wireless Internet - i have AT&T Uverse with a router.  I am able to connect ALL other devices with my network password with no issues (laptops, iphones, ipads).

My Directv equipment includes:

1 DIRECTV Genie (model # h34-700)

3 DIRECTV Wireless Genie Mini

Wireless Bridge

CCK  

When attempting to set up the network - everything works until I enter the Security Code.   The error says that the security code is not recognized.  The password is just numbers and letters.

Any advice is much appreciated. 

Thanks!

Message 1 of 11
Employee

Re: Security Code Not Accepted when setting up network

Many people  aren't aware of the differences between entering security codes when the router is in WEP mode vs. WPA.  When entering security keys, if you see the 2nd field appear on the setup screen that shows 'key # (1-4)' then the router is using WEP and only hexidecimal security codes may be entered.  You can use www.wepkey.com to covert a passphase to it's hexidecimal equivalant.   With WPA you can use a passphrase and it's case sensitive.  Other notes are below:

For SSIDs The following 6 characters are not allowed: ?, ", $, [, \, ] and the following 3 characters cannot be the first character: !, #, and ;.

Apple products automatically use the apostrophe character as a prefix, so the SSID must be manually edited to remove this.

For security keys:

For Apple products using WEP:

Find the security key by using the Airport utility.

Go to the "Base Station" menu and select "Equivalent Network Password."

For WPA passphrases, to enter words or phrases with the remote's keypad: 

Triple tap the number keys, like texting on a cell phone (like T9 language settings on a cell phone).

Ex: Press 2 once for the number 2, twice for the letter A, three times for B, etc.

Keep pressing the same key to scroll through upper to lower case.

Press zero [0] for a space; press zero twice for 0.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 11
Tutor

Re: Security Code Not Accepted when setting up network

Thanks - that is helpful.  I checked my wireless internet settings on my router, and the authentication type is set to WPA.  I am able to enter the code correctly with the DirecTv remote, but DirecTV still does not accept my password.  Is there something else I should try?  

Message 3 of 11
Employee

Re: Security Code Not Accepted when setting up network

Make sure that after you are finished entering your password, you press DOWN and not RIGHT to get to the CONTINUE button.  Pressing RIGHT, enters a space that can mess up the password

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 11
Tutor

Re: Security Code Not Accepted when setting up network

Thanks!  I tried again, ensuring that I hit down and not right and still have no luck. 

Message 5 of 11
Employee

Re: Security Code Not Accepted when setting up network

start from scratch  by selecting RESTORE DEFAULTS from the NETWORK SET UP MENU

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 6 of 11
Tutor

Re: Security Code Not Accepted when setting up network

Thanks for the suggestion - unfortunately, that did not work either.   Still getting the error message that my security code is not recognized

Message 7 of 11

Re: Security Code Not Accepted when setting up network

Is the SSID automatically detected or are you manually entering the SSID? I have not done it for some time but try to enter the SSID as it appears or as it is setup (case sensitive?) in the AT&T wireless router.

Message 8 of 11
Tutor

Re: Security Code Not Accepted when setting up network

Did you ever get this resolved

 

Message 9 of 11
Employee

Re: Security Code Not Accepted when setting up network

@TJKUKLA Did you follow the advice on post #2?

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 10 of 11
Tutor

Re: Security Code Not Accepted when setting up network

No I havent yet, but why would the passcode work on all my other devices and not the Cinema Connection Kit? I will try tomorrow, nothing to lose
Message 11 of 11
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