Screen Freezes

Tutor

Screen Freezes

I'm tired of missing out on my recordings because during playback the screen freezes yet I still hear the sound and the only thing to do is delete the program..  There is no solution according to the people in the customer service department.  

If this continues, I may have to find another cable company.

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Message 1 of 17
Employee

Re: Screen Freezes

what model of receiver do you have. look for the model number inside the access card door.. 

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 17
Tutor

Re: Screen Freezes

I will have this information for you when I get home.

On Wed, Apr 23, 2014 at 12:23 PM, peds48

Message 3 of 17

Re: Screen Freezes

Pole is free but the burial past the first 20feet at 1$

Per foot is not free.

For any reason los or choice

Message 4 of 17

Re: Screen Freezes

Sorry totally posted that in the wrong thread

Message 5 of 17
Tutor

Re: Screen Freezes

HR34-700

.

On Apr 23, 2014 2:47 PM, "dtvuser2013" <directv-admin@forums.directv.com>

Message 6 of 17
Employee

Re: Screen Freezes

Is this happening only on local channels? or "cable" channels as well?

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 7 of 17
Tutor

Re: Screen Freezes

Both cable and local channels.

.

Message 8 of 17
Employee

Re: Screen Freezes

Run the Built in Self-test (BIST) to try and repair your hard drive. To run the hard drive checks, please follow these steps:

* Reboot DVR via red button inside card door.

* When you see "Running receiver self-check" press select

* You will see "Entering Diagnostics Mode..."

* Select Advanced Tests Menu -> Hard Drive utilities -> Short Smart test

You can also run the file test, and the DVR can sometimes repair a bad file report.

* If the other tests pass, run the surface test.   Warning: This process could take several hours to complete. You may want to run it overnight.

The good news is that every attempt is made to save programming. This is less destructive than a reformat all and could provide you with a more stable system if you are having problems that appear to be related to the hard drive. 

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 9 of 17
Tutor

Re: Screen Freezes

I'll give it a try and give you feedback in the next few days or so.

Thank you.

.

Message 10 of 17
Expert

Re: Screen Freezes

I assume you're aware that you can both edit and delete postings?

Message 11 of 17
Tutor

Re: Screen Freezes

Don't know how to.

Message 12 of 17
ACE - Expert

Re: Screen Freezes

dcd's comment was aimed at dtvuser2013, not you tkp63.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 13 of 17
Tutor

Re: Screen Freezes

Great. Thank you liztdog

.

On Apr 24, 2014 8:56 AM, "litzdog911" <directv-admin@forums.directv.com>

Message 14 of 17

Re: Screen Freezes

How litzdog I've looked everywhere

On this app lol

Message 15 of 17
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