02-07-2019 3:41 PM
Return boxes are only sent in the event that your service address is considered too far away from a participating shipper. Otherwise you take the boxes to FedEx of UPS (not USPS) for your free return. Not all of their locations participate in the return program, so I would call first to be sure.
DirecTV has 24 hours from install before the agreement is secured. So after 10 days of service the ECF would be correct.
Door-to-door salespeople are 3rd party sellers that send new orders to other companies. Always be cautious and check the order confirmation as these people tend to say whatever they want to make a sale.
- edited 02-08-2019 5:07 AM by Taylarie
I have had a cable box on my living room floor for two or three years. I
was sent a return box, but it did not include a label. I made a number of
calls to get one, and was continually promised a label, but none ever
came.. I called and asked for an address that I could write down myself,
but was refused for what reason I know not.
This was most frustrating, and I almost pitched the thing out. The address
of this cable box was and is: ***** Reidsville, NC. 27320. If
you are communicating with me now because of this piece of equipment, you
are welcome to it. Send a label.
Eloise [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]
02-08-2019 1:32 AM
This is still a public customer to customer forum. When a thread that you participated in gets a new post, you are automatically sent an email notice. If you do not want to receive them, then log into your forum account and update your profile settings. You still get notifications when you are specifically mentioned (like I did here as was directly responding to your post and didn't want it confused with others as this thread has grown).
As has been mentioned several times, the return process changed over a year ago. Even if you were sent a return box like the old process, taking to a participating FedEx or UPS store (again, not USPS) would have taken care of your free return. If this is the situation you were mentioning from last March where it sounded like you paid a non-return fee (NRF), then it would most likely be far too late to change that outcome.
02-08-2019 2:42 AM
02-08-2019 3:50 PM
The relationship between DirecTV and AT&T is that AT&T as of a couple years ago is now their owner. The sides are still run separately, but DirecTV does now fall under the AT&T umbrella.
If you do not understand a service (DirecTV, Uverse, Cable, etc.) and what info you get from their customer care doesn't make sense, then you can discuss with other customers in that company's forum for assistance. Since DirecTV is now dealing with a lot of agents who are from the AT&T side (so new to DirecTV service), sometimes long term customers can be a better source of information.
Yes with the shipper being 50 miles away that would result in a return box like the old process for DirecTV. Sometimes the return label is behind the initial shipping label for convenience. Hopefully for any company you have returns for in the future it goes easier.
02-12-2019 2:02 PM
02-12-2019 2:13 PM
I believe the biggest issue is having those who came over from the AT&T side who are not as familiar with the differences from AT&T services, or mix up the two when quoting information, and of course any new employees who are trained by them as well. Over time it should get better, but I feel that it should be a bit quicker in improvements than it has been.
02-28-2019 3:46 PM
When I asked about a return label they acted like I didn’t know what I was talking about .
DirecTV does not provide return labels. In fact they changed the return process over a year ago.
You take returnable receiver/client boxes with their access cards to a participating FedEx or UPS store (not USPS). They box it up for you and everything. Just have your account number for reference and keep the receipt showing they took possession and the tracking number.
If your service address is too far away from a participating shipper then DirecTV will use the old process which is shipping you a pre-paid return box.
However that is only if the boxes are returnable of course. What are the models of the boxes that are no longer active that you are trying to return?
04-22-2019 11:48 PM
My HR54-200 could no longer recognize access cards, they sent me a replacement HR54 but without a remote, will they charge me if I return the original HR54 without the remote, if so how much?
Also the links provided show only UPS Stores in my area, what about actual UPS Customer Centers, can you drop off with your account number at these official centers? I only ask because they don't list these types at the upsstore link provided by ATT.
04-23-2019 6:09 AM
Remote is yours and gets used with the replacement box.
Must be a full UPS store as normally the smaller shipping centers do not participate in the return program. So the links provided should only show participating locations.
Make sure to keep receipt showing they took possession. Though the process has been in place just over a year, there have been a few who have experienced delays with the account counting the return.
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