08-18-2017 10:51 AM
.have you received a replacement for that receiver? what's the model number of your receiver? is your account still active or disconnected?
-if it's a replacement, you can check the box that comes w/ the replacement receiver, there is a red slip for a return label and just put the receiver in the box.
.if you have requested for a receiver to be deactivated from an active account, usually Directv ship out a recovery kit that you'll receive w/in 7-10 business days after the receiver has been deactivated.
.if no return shipping label received, you can call directv and request for a recovery kit or go to www.directv.com/recycle and print out a shipping label.
(if your receiver's model is D**, no need to return receiver and just drop it to any recycling center)
.if your account is already deactivated, a return shipping label is sent 3days after the account is disconnected and you will receive label w/in 7-10 business days.
08-18-2017 1:20 PM
Deactivate receiver and return kit with prepaid label is sent to the physcial service address by FedEx. This includes a return label to go back by United States Postal Service (USPS), not United Parcel Service (UPS). Return kit is sent within a few days from day box was deactivated (or from last day of service if closing the entire account).
If any boxes are no longer returnable, than Directv just recovers access card at most. Just include the additional access cards with the boxes you return, or if no boxes go back then Directv just sends an envelope for the cards.
After return, any boxes they didn't want back just take to a local electronic recycling center. Or go to www.directv.com/recycle for further options.
11-16-2017 1:35 PM
Can I receive a physical address so I can pay to return this equipment before I leave. I have not received a return box from Directtv as of yet. Thx
- edited 11-16-2017 4:10 PM
No, the return shipping label has your account info on it so DTV knows it has been returned, you need to call/chat with DTV to get another one and to make sure they are sending it to the right address.
11-20-2017 12:41 PM
Are you using a web browser as that link works for me and it takes you to the Denver Goodwill page that has a link to get a out of state shipping label?
11-20-2017 5:27 PM
Verify if the box is returnable to Directv first or not. If returnable, the access card goes with it. If not, the access card does not go with box for recycling but gets disposed of like a credit card, or shipped back to Directv if they provide just a prepaid envelope.
11-28-2017 5:31 PM
I am returning a non-working Genie Mini. Why does it come with 2 return shipping labels (USPS Parcel Select and FedEx Overnight)? It says to choose one, but am I going to incur the charges if I ship overnight via FedEx?
11-28-2017 5:39 PM
Could be something new as this is the first I've heard of a FedEx return label let alone an overnight, I would go with the post office.
11-29-2017 4:46 AM
Historically there has not been overnight shipping. It is simply FedEx to you and then USPS back to them. On some purchases I have had FedEx or UPS transfer to USPS for final delivery, so I wonder if it might something similar in reverse order for their return.
Stick with USPS as that is the normal process.
12-11-2017 4:47 PM
I call bull!! We have been trying to get a kit for 6 weeks. Absolute worse Customer Service. We have filed s complaint with the FCC. We were told 4 different things tonight including "we no longer send recovery kits." Unbelievable.
12-11-2017 4:56 PM
We have been trying to get a kit for 6 weeks. Absolute worse Customer Service. We have filed s complaint with the FCC. We were told 4 different things tonight including "we no longer send recovery kits." Unbelievable. The 4TH CSR we spoke to tonight said 3-5 days...AGAIN. If we get charged for equipment we have tried to return since 11/10, we are going to move to the ATTORNEY GENERAL. Done!!
12-13-2017 1:46 PM
On 05-Dec I called to cancel our service after seven years, with an end date of 16-Dec. I was told an email would go out that night so I would know where to ship the boxes and cards back to, since I will not be at the physical address for some months after the 16th. After a couple of days with no email I called back and was told no email would be going out, but they would send me an expedited mailing that night that would arrive in 1-2 business days. As you might expect, no mailing arrived after four business days. I called DirecTV back and was told nothing/nada would be sent until after the service ends on 16-Dec. So why all the lying? Meantime I have been getting five calls that I blocked each and every day by their retention "specialists" in San Antonio (I finally called them back and told them to cease and desist, and they appear to have stopped, for now). I will take the boxes with me on the upcoming trip, but if they send something out via anything other than an email I have no way to secure the info to know where to return their hardware to. At that point they can wait until March when I actually can see their mailing and know where to send their hardware to. And if they try to bill me for their ineptitude, good luck with that. I tried everything I could to get their equipment back to them and they did nothing to help.
Why all the mystery? All I want is an address to send their hardware back to, and they cannot tell me that. I tried to look up their Corporate #s to call someone and they make it so that no one can call them in CA (probably worried about too many negative calls). I have been a satisfied customer at the premium DirecTV level for seven years, and just want to cancel until the work situation settles down and I can be here to actually want their programming. But this situation has caused me to look seriously at ever having anything to do with DirecTV when I need to start programming back up again.
12-13-2017 4:55 PM
Here is the proper return process:
Call Directv 1-800-531-5000.
Deactivate boxes (or close account)
Return box is automatically shipped to your physical service address by FedEx (in the case of closing account goes out after last day of service, not before).
Return box will have prepaid label to go back to Directv by USPS.
It depends on the exact model of your equipment if returnable or not. In the case your equipment is non-returnable, they you recycle instead. Just remove the access card before doing so. If you were to post the model number, we as other customers might be able to determine returnable status as some are very obvious for experienced customers. Or you call Directv to check the model's return status. If returnable, the Directv agent can provide you the FedEx tracking number.
Directv does not provide you information to ship back equipment at your own cost. They cover the shipping per their setup with FedEx, and the shipping label is tied to your account for tracking of the equipment so your account can properly verify the return. This is also to avoid some unpleasant people from sending additional equipment not accepted, or other unpleasant deliveries. The return box does not go out until after the last day of service as it has to be received back to Directv within 21 days or a non return fee (NRF) gets charged. If they were to send the box out the day you called, but were still using service for a couple weeks, then your box would most likely get returned late.
If on the other hand this is a temporary situation, not a full cancel, then you have another option. You can suspend your account for up to 6 months within a 12 month period. You just have to have the account paid to $0 or have auto bill pay. With suspending you don't have to return equipment as it is not a full cancel. At the end of the suspension service comes back on and resumes charging you for active service.
Visit these related resourcesView DIRECTV Account Help!
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